Carluccio's Reviews Summary

Service

Pros:

• "Fantastic atmosphere fantastic food fantastic service especially well done to chloe with the brown hair the bill came slightly wrong but she sorted it out in a flash."
• "Laura the waitress was so lovely."
• "A lovely waitress called Laura looked after us and she couldn't have been more helpful."
• "Food was great and the service was excellent."
• "Really delicious food and attentive staff with a good sense of humour."
• "Service is quick, high quality and lovely."
• "All the staff were friendly, accommodating and attentive."

Cons:

• "Maybe our waiter had had a bad day because our service was very unprofessional with a hint of rude."
• "The waiter of color was very insolent."
• "I'd not even sat down when a waitress came out to shout at me in front of the other tables of customers."
• "Service wasn't great, items brought late with no heads up that would be the case."
• "Service was slow but with a smile."
• "Service was terrible - drinks we ordered for kids were forgotten about, had to ask repeatedly for cutlery."
• "Service was generally very very slow."

Food Quality

Pros:

• "Food was gorgeous. I can highly recommend the sea bass, scrumptious!!!!"
• "Italian cuisine at its finest. Lovely atmosphere, the prices are according to the location, bit too high."
• "The food was very good, with two set price menus and an a la carte."
• "The food and wine were absolutely delicious."
• "The food is super good and they deliver it quickly."
• "For the Italian experience you must visit here. Excellent Italian coffee and the food is delicious."
• "The food is incredible. I can't really say much else about the food other than the chef(s) should keep doing what they are doing."

Cons:

• "Sadly reducing my previous 5 stars to a 3, based on meals available and quality provided, particularly relating to vegetarian options."
• "They served us gnochis with spinach (excessively spicy) and a very disappointing salami."
• "The duck starter was extremely poor not crispy but dry & very overcooked."
• "Kale & mushroom bruschetta starter was tasteless, main dish pasta was shrivelled up."
• "Food was either bland or over seasoned."
• "The roast ham just looked like something you'd get from a packet at a supermarket."
• "Food was awful. Both dishes were luke warm when they finally arrived."

Value for Money

Pros:

• "2 drinks, 2 starters, 2 pasta mains and 2 coffees was £45."
• "Was excellent value."
• "Food was cooked to perfection and was excellent value."
• "Reasonably priced, a lot cheaper than other local restaurants."
• "Good portion sizes that fill you up."
• "Lovely fresh food, very accommodating staff."
• "The food was great tasting, was well priced."

Cons:

• "Considering we had no alcohol the bill was expensive. Wouldn't recommend at all."
• "A lot of money for a pretty basic meal and pretty heavy for a lunch too."
• "Price did not represent value."
• "We were made to pay a £14.71 tip which we were told was 'compulsory'."
• "Small portions but the food was nice enough but massively over-priced."
• "The food is overpriced for the portion size you receive."
• "I was discussed to be charged £14 for two large bottles of peroni what a disgrace never again give it a miss."

Ambience

Pros:

• "Loved the environment and the friendly people."
• "A dry Pinot that slipped down well, relaxed ambience enhanced by great music."
• "The atmosphere was warm."
• "Even though busy there was a great buzzing atmosphere."
• "Very nice relaxing atmosphere and quick service."
• "Wonderful relaxed atmosphere and staff who know when to come to your table instead of interrupting you when you have your mouth full."
• "The atmosphere is so chill and the waiters/waitresses are chatty and welcoming."

Cons:

• "The atmosphere was very subdued but it was a quiet point in the day."
• "The restaurant was very dark and we and over customers had to use torch on our phones to read menu."
• "Maddeningly over filled with tables such that every access route means banging into diners."
• "The atmosphere is good and kid friendly (although the kids menu used to be more entertaining... Not sure if this is a move away from family friendly or not?"
• "Tables seemed to be set out in a 'fit as many as possible' layout over customer comfort."
• "Felt rushed the whole time we were there."
• "Not for food lovers."