Halfords Autocentre Wellingborough Reviews Summary

Customer Service

Pros:

• "Really helpful, and super speedy work done on my car."
• "Great value tyres, bookable appointment time and pleasant staff."
• "Booked online the night before for wheel alignment, very quick and easy while you wait service."
• "I would just like to say a very big thank you John for helping me out I had 2 problems and he sorted them both out."

Cons:

• "My rating is based on the customer service (lack of) not the MOT itself."
• "Do not bring your car here and expect it to be respected, I’ve got a modified car and I can hear the technicians sat revving my engine."
• "Rude staff and awful service. After booking in and waiting several days for them to look at the car, I was told they weren't prepared to fix the fan heaters."
• "STAY CLEAR Arrogant and ignorant got dropped off by AA recovery stormed out started counting all his cars in car park."

Quality of Work

Pros:

• "Work carried out as expected and in a timely manner."
• "Got an MOT done and failed but they fixed it the small problem without even contacting me with no charge."
• "Had a free steering/check and highlighted the work that I needed doing, easy booking and they did all the work in great time."
• "A very thorough & prompt service (was dubious about the "free with any purchase" but was given a 1st time pass)."

Cons:

• "Absolutely terrible service. Went there just to replace two bulbs and after a few days I noticed that I started having issues with the some fuses and the washer."
• "Back in May I purchased two front tyres for my mondeo got home to find the job was not done correctly."
• "One of the worst experiences ever. The company vehicle was booked in for brake pads and discs... damaged a sensor and when I eventually collected the vehicle there were 4 errors showing."
• "Had 2 new front tires fitted and the play on the steering wheel was insane, very dangerous."

Efficiency and Timeliness

Pros:

• "Really helpful team thank you! My car was done and dusted within 45 minutes."
• "Exceptional service !! Dropped off my car first thing in the morning for brake fluid change."
• "Used the Wellingborough autocentre for the first time today for a battery replacement. The guys there were 1st class."

Cons:

• "Since everything in Halfords needs to be done with appointments with days in advance... it took nearly 3 hours for the guys in there to change 2 front tyres on my car!!!!"
• "Took my car for an MOT which it failed. Sophie was brilliant she helped me to phone around... She then rebooked the retest the next day."
• "Booked in for an MOT and service. Dropped off at 11.20am. Called at 4.30pm as hadn't heard anything."

Professionalism and Staff Attitude

Pros:

• "Friendly and helpful. Got the job done without costing too much and didn't take too long either."
• "Really friendly and helpful at explaining things to someone who knows nothing about her car 😃"
• "Really friendly and knowledgeable staff, who helped me understand the product I was after."

Cons:

• "My brakes started grinding. Went to Kwik Fit, ATS...but I needed them done now. Went to Halfords and the guy said he could get the parts within half an hour."
• "Not very good at all. Did mot there last year to get to know that the car has passed but only just! apparently there was something wrong with the brakes."
• "Total waste of time. Had my car booked in for a break check at 11.30am, they know I have to do the kids school run, and at 2.30pm no one has even looked at my car."