Matlock Farm Park Reviews Summary

Staff Interaction

Pros:

• "All staff are very friendly too."
• "Staff are super friendly and willing to go out of their way to help out."
• "The staff on the gate were lovely as was every member of staff we spoke to."
• "Staff are fantastic went above and beyond."
• "The girl in charge of that was so kind and friendly as were the young girls helping her."
• "The staff in the animal areas really good, happy to help."
• "The staff were amazing, with a special mention to Jessie, my daughter really enjoyed all the activities Jessie held."

Cons:

• "We only met one staff member who was friendly the others were not very attentive."
• "Staff were rude and terrible!!!"
• "The staff were incredibly rude."
• "Staff very friendly except for 2 girls in coffee kiosk who were more interested in chatting to each other."
• "Others were more interested in gossiping between themselves rather than to customers and children."
• "Most of the staff at the farm were very un-enthusiastic and some rather glum looking."
• "The lady at the desk was extremely rude, and then the manager came out and was just as rude."

Animal Experience

Pros:

• "Lots of animals. Fun activities."
• "The animals are great - I particularly love the cheeky chestnut coloured mare."
• "It's pushchair friendly, lots of animals to feed, and always a lovely atmosphere."
• "Sheeps race is my favourite part."
• "All of them look healthy and well cared for, very friendly and will approach the fence for food and/or strokes."
• "The animals at the farm are well looked after and it was fun feeding the four legged animals."
• "Animals all clean and took animal feed very gently from there small hands."

Cons:

• "The go karts were also closed as were the ferret/sheep racing that is advertised in the leaflet."
• "Lovely place, but as someone who has worked with animals for many years it looks a little like some of the animals basic needs are not quite being met."
• "Obviously there were no animals out due to the adverse weather conditions."
• "The animals are getting way overfed with the 1000 bags of animal food brought each day."
• "We then witnessed a horse handler be extremely aggressive to one of the horses putting my child off of riding one."
• "No animals out. Wouldn't open barns for us to see animals inside or let us do the small animal petting."
• "I have to question the quality of the lives of these animals."

Facilities & Cleanliness

Pros:

• "Very clean all round and well looked after."
• "Farm was spaced out clean and tidy and well maintained."
• "Couldn't get over how well all the animals looked, everywhere was immaculate."
• "The facilities are lovely and clean."
• "The whole place was spotlessly clean and the staff were friendly, and informative."
• "Very clean and well kept."
• "Lovely, well organised, well looked after animals."

Cons:

• "The toilets are utter disgrace as pictured."
• "There’s a few neglected parts of the children’s areas & broken things, baby changing facility was too dirty to use."
• "The toilets were like this all throughout our visit not once did anyone visit to clean."
• "Toilets could do with a freshen up."

Value for Money

Pros:

• "Very impressive and reasonable entrance fee too."
• "All prices are reasonable and ever expanding."
• "You can feed the animals and buy a bag of food for £1 which is great for the kids and not expensive."
• "Its a bargain to get in and you could easily spend your entire day here."
• "Don’t be put off by the reviews about the cost to come into the farm, it’s definitely worth it and if your local the annual pass makes so much sense."
• "The ticket price is fair, and as relatively local visitors the annual pass is also."
• "Definitely worth a visit👍you might think it's expensive(£12 per person)but you can stay as long as you want, there's plenty to do and the animals are adorable."

Cons:

• "Quite pricey for what it is considering everything inside is £3 + per child."
• "The cost of food was extortionate ie bacon cheeseburger £8 and small chips £3.50."
• "Not only was the entrance fee overpriced but you then have to pay for extras."
• "What a terrible experience this was a great place to visit seems as though they're getting very greedy."
• "Terrible Farm! Don’t waste your money Stay well away!!"
• "Really, really expensive. Awkward to pay for things if you don’t have cash."
• "Appalling .. after paying to get in £14 you then have to pay £3 to go on a bouncy castle."