Address: Sidmouth Rd, Clyst St Mary, Exeter EX5 1DR, United Kingdom
Rating: 4.3
based on 860 reviews.
Staff and Service
Pros:
"Most of the staff were doing a great job."
"Any contact I had with these kids serving I have to say they were pleasant and did the job."
"All staff were extremely friendly and had a fantastic visit."
"Every single one went out of their way to make sure we had a great day, very helpful and friendly."
"Lovely staff, very smiley and friendly and polite."
"Staff are always helpful and nice."
"Every single member of staff was lovely, and all clearly loved their jobs."
Cons:
"It definitely looked like they were short staffed and the staff they had were very busy dashing between rides."
"The staff service in the food area was terrible. No smiles, incredibly slow."
"Staff didn’t seem to care about any complaints we raised."
"I received a very poor response from their customer service team."
"General staff though didn’t look like they wanted to be there, and pretty said nothing or were rude."
"The way we were spoken to was appalling."
"Staff very rude during our Xmas visit."
Price and Value
Pros:
"Exceptional price for a full day out."
"Overall great family day out using kids pass, so our tickets cost 67.50 with a free 7 days day return."
"It is incredible value for money; your day pass secures you a free day back (so two days for the price of one)."
"Food in sootys diner was surprisingly good (especially the goujons) & not terrible value for money."
"The £20 for summer offer is great value for a free return within a week of first visit."
"Would definitely visit again, great value for money."
"Over all as a family we think it is good value for money given the amount of rides and other attractions available."
Cons:
"Absolutely terrible experience! Been here since 11am, only been on 4 rides."
"The food was extremely expensive for what it is, so suggest taking a picnic rather than buying there."
"Drinks very expensive."
"The customer service was shocking."
"Was an expensive day out for what it was."
"Not the cheapest day out but well worth it."
"Complete waste of money for children over 11 years."
Rides and Attractions
Pros:
"There are plenty of rides to do and majority will need to be accompanied with an adult."
"Great resort, loads to do! Indoor, outdoor! Fantastic rides for all ages."
"You can easily spend a whole day at crealy, loads of rides and things to do."
"All other rides and attractions were great."
"The rides were good fun."
"All of the rides were brilliant and we didn’t wait longer than 15 minutes in any of the queues."
"Brilliant day out - lots to do for all ages (our group was 10y - 64y) - we all had an amazing time."
Cons:
"Most rides were shut and the lights were just a few wrapped around a tree."
"Really disappointed, whilst I appreciate I went knowing the rides were rotated, the website only mentioned 1 closed for winter, in fact the 2 main attractions were closed for winter!"
"The light trail was disappointing."
"They have new rides that are broken and not going to be fixed until march!!"
"Half of the rides were closed."
"Lots of the rides were closed."
"Due to 'weather and mechanical' issues, the two main coasters weren't open."
Accommodation and Facilities
Pros:
"Just back from a long weekend (Fri-Mon), staying in one of the Devon Hideaway cabins. Such lovely, clean, accommodation with great comfy beds - a real home from home."
"Our accommodation was brilliant, there was 6 of us altogether in which we had a hot tub."
"Lodges are superb, very clean and tidy and the hot tub was brilliant."
"The Meadow View lodge with hot tub was excellent with great facilities and was very clean."
"Family of 6 plus infant stayed for a 2 night Xmas break. We stayed in the Cedar Lodge. Lodge was beautiful and very spacious."
"The facilities were great, staff absolutely lovely and so so friendly."
"Good size theme park for the young ones, easy to find and no issues parking, entering or leaving."
Cons:
"Only thing I’d say is hot tub lid didn’t seem to fit and you couldn’t clip it in, so was a little worried with our 1 year old."
"Parking was a nightmare and carpark needs attention."
"We had a problem with the heating which didn't work for one evening and morning."
"It was an extremely cold evening and I would say it’s a health and safety issue that there weren’t any heaters or warm places to be with young children!"
"The animal areas are small and not really worth seeing."
"Park was very dated, needs an update."
"However, I was somewhat disappointed to see that inside the grotto would not have been easily accessible for electric wheelchair users due to the layout."
Food and Beverage
Pros:
"I also ordered a family feast bucket at one of the sooty restaurants & it was hard burnt & certainly not enough to feed a family!"
"We ate at the Grab & Go and the food was really fresh, reasonably priced and tasty."
"Food at the Sooty Diner was also great."
"Also, ice cream and donuts, although a bit pricy, are well worth spending out on as they are lovely."
"Great value for money and lots of good food and drink choices."
"When you're in there it doesn't feel like they're trying to rip you off with food and drink prices."