Optical Express Laser Eye Surgery & Cataract Surgery: Newcastle Reviews Summary

Service and Staff

Pros:

• "Fantastic service from every single staff member."
• "Laura was so professional throughout my appointment there was never any pressure to sign up for the surgery."
• "The staff at Newcastle were fantastic and the team at Darlington are also fantastic."
• "All of the staff have been friendly and informative, I always felt well looked after."
• "The staff at Optical Express were so lovely and understanding about how frightened I was."
• "The service received both Laura and Dean was exceptional."
• "The whole staff here are unbelievable! From Rhys at my first consultation to everyone else!"
• "The staff at the Newcastle branch from the receptionist to the surgeon to the aftercare are wonderful."

Cons:

• "It was a terrible experience from day one and is still that way to the present day."
• "Once your 'aftercare plan' and appointments are finished with optical express want nothing to do with you."
• "No communication, no recovery period just turned around very quickly."
• "I complained but response was dismissive."
• "Considering it is a lot of money I expected a much better service."
• "I found it to be very poor aftercare."
• "They've taken weeks to get back to me, haven't communicated with each other regarding my treatment."
• "Given me unclear and conflicting advise/information."

Surgical Procedure

Pros:

• "The surgery lasted about 30 minutes and I never felt a thing apart from water on my eyes."
• "The procedure itself was very quick and pain free, took no more than 10 mins per eye."
• "The whole procedure was quick and painless."
• "I had mild sedation together with local anaesthetic and felt no discomfort whatsoever."
• "The surgery itself was not painful and apart from feeling a slight pressure I was not really aware of what was happening."
• "The procedure was fine, mildly uncomfortable at times, but pain free."
• "The procedure itself only took roughly 15 minutes."
• "The surgery was a breeze! From start to finish I felt safe and at ease."

Cons:

• "Left eye was done in 10/15 minutes, it was a bit uncomfortable and weird."
• "The right eye was a different story. It was a lot more uncomfortable took a lot longer, maybe 25/30 minutes."
• "2 months on I'm still having problems with blurry vision and light sensitivity sore and painful eyes."
• "I had lens replacement and on the night of my second eye been done I was in so much pain and went totally blind in that eye."
• "Now my right pupil does no work properly it is fixed so lets too much light in."
• "The aftercare is rubbish I have spent a fortune on days off travel costs."
• "Had Wavefront surgery in both eyes. My eyes were left badly abraised, and one lense had been cut twice."
• "Eye covers were removed too soon and I contracted an eye infection in both eyes leaving me borderline blind for a week."

Post-Operative Experience

Pros:

• "Absolutely love my new eyes without glasses."
• "My distance vision is near perfect and I had a very strong prescription."
• "Following my post procedure check the following day my sight was found to be 20/20 vision, if not better."
• "I could see smallest writing on TV, game changer for me."
• "After a couple of hours of stinging, I could see almost perfectly!"
• "20/20 vision the very next day at my check up."
• "The whole process of laser vision correction was pretty much flawless from start to finish."
• "I am now almost one month post op and I have had the vest outcome I could have hoped for, better than 20/20 vision, no more glasses for me."

Cons:

• "The light outside seemed really harsh and my eyes seemed very cloudy."
• "It didn’t start to become uncomfortable until I was in the car on the way home."
• "The unexpected benefits? Feeling much more confident and relaxed when out of the house."
• "The halos around lights were spectacular to start with, they are starting to fade but I am avoiding night time driving except for short trips at present."
• "I still have some blurred vision but doesn’t stop me doing anything & is improving, but it has only been 6 weeks."
• "Still have another follow up appointment."
• "The procedure was traumatic, it was over quickly and my eyes have recovered very well."
• "I'm almost two months out from my Lasik iDesign, and am still amazed at how crisp and sharp the world is."