Fuller's Brewery Shop & Tours Reviews Summary

Tour Experience

Pros:

• "Just enough balance between brewing process and history and anecdotes."
• "Symone who was friendly, engaging and told us lots of interesting facts and stories."
• "Fun and informative, our guide Sue was excellent."
• "Fabulous history and insight into one of our most fabulous historical breweries."
• "The tour was really interesting and our guide Simone very informative."
• "Great reception from the shop on arrival and checked in by polite person, guide was knowledgeable about the business."
• "Our tour guide John was very knowledgeable."

Cons:

• "Spoilt a bit by the grumpy Kiwi in the shop at the end who obviously wanted to go home!!"
• "Good tour and plenty of tasting at the end. The gift shop was pricey."
• "Service level has dropped through the floor... The shop is literally co-located with the brewery."
• "Couldn't hear her properly as she was having individual conversations with people on the tour."
• "I would have given 5 stars if not for the obscene local parking costs."
• "Shame the tour guide (Daffyd) was so downbeat and miserable."
• "Disappointed to see the pub at the front not open."

Beer Tasting

Pros:

• "Beer tasting of all the different brews was icing on the cake at the end."
• "Once the tour was complete we sampled a few of Fullers finest ales in the tap room."
• "At the end of the tour, you get to taste as many 1/3 pints as you can handle within half an hour."
• "Beer tasting afterwards is also an eye opener, try the frontier, a largered ale!"
• "The pints consumed on the premises were nothing short of exquisite!"
• "Great sampling of beers at the end."
• "The beer tasting was of course perfect too."

Cons:

• "Fullers have great beer but lousy customer service skills."
• "Disappointed with the drinks after the tour."
• "I was a very disappointed that the Pride run out after sampling less that a half!"
• "In the hock bar we ended early as the shop was closing. Disappointing, would have expected better from Fuller's."
• "APPALLED... Fullers had stopped selling Gordons and instead were selling Tanqueray, Hendricks and Bombay Sapphire."
• "Very limited parking for waiting in and patrolled by Gastapo trained traffic wardens!"
• "Beware if visiting their establishments they do not voluntarily display Food Hygiene Ratings."

Guide Knowledge & Engagement

Pros:

• "Excellent tour and in particular excellent tour guide, Dave."
• "Had a really great tour with Symone, she really knew her stuff about the brewery."
• "My mom and I did this brewery tour through our London Pass, and boy are we glad we did."
• "Dave. Provided detailed information, with an excellent balance between informing and entertaining."
• "Colin was very friendly, funny and knows a lot about everything in the brewery."
• "Our tour guide, Colin, was awesome!"
• "Our tour guide John B was a friendly welcoming man who was funny and very knowledgable man."