Haven Kiln Park Holiday Park Reviews Summary

Accommodation Quality

Pros:

• "It was clean and neatly made beds."
• "The caravan was very clean and inviting."
• "Tidy caravan."
• "The caravan was modern stylish clean and tidy, it had everything you need."
• "Caravan was lovely, big and clean and had built in Bluetooth speakers which was amazing!"
• "Our caravan was huge, clean, very well equipped with adjacent parking."
• "The caravan we stayed in was spotlessly clean."

Cons:

• "The beds are awful, the single beds move almost like being on boat going through choppy seas."
• "On entry to the caravan the floor was covered in sand and dust, within minutes our socks were dark."
• "Caravan had broken furniture (to which an incident report had to be made due to injury) holes in curtains and sofa and mould on the bed sheets."
• "Cleanliness was disgusting, we had to miss the floor on arrival ourselves as it didn't feel right, good job we did because the mop water turned black with grime!."
• "The state of the van wasn't fit of a dog let alone humans."
• "Caravan filthy on arrival, had to buy cleaning products and do it myself as I couldn’t get through to reception to complain."
• "The caravan we stayed in was awful. It was dirty and dated. Dust everywhere and sticky furniture."

Staff and Service

Pros:

• "Great staff, great service, and with a special thanks to the Havens maintenance team of Steffan, Shaggy and Pete who acted swiftly and promptly at our time of need."
• "From the moment we turned in to the entrance we were greeted with a smile, a quick easy check in with clear instructions as to where our caravan was."
• "2 female staff members in chip shop last night were super friendly and served us beautiful food and generous portions."
• "The restaurant staff bar staff, swimming staff were all lovely nothing wasn't too much for any of them!"
• "The staff I spoke to were all very friendly and happy to help."
• "Staff were brilliant and helpful."
• "All the staff are wonderful and definitely bring the sunshine."

Cons:

• "No staff for main restaurant."
• "Manager did not want to do anything about this situation even after explaining we had 6 small children who had not yet been fed or changed."
• "Service for food in the pub was slow, waited 15 minutes for drinks."
• "Staff miserable and slow, food below average standards."
• "Staff friendly, but they seemed short staffed."
• "All the staff members seemed to be extremely young and not many staff members about."
• "Extremely poor and very rude staff."

Facilities and Entertainment

Pros:

• "The entertainment is good, arcade is a lot of fun."
• "The walk to the beach is a great benefit of the park and is an added bonus, the beach is just beautiful."
• "The resort has 2 swimming pools, one outside, one inside. A large arcade area, A papa John's, A fish and chip shop, A millie's cookies."
• "Second time been to Kiln park, great location and close to Tenby center, beach and local attractions."
• "Beautiful location and a great site, plenty to do large arcade area, outdoor and indoor pool with good play area for the kids."
• "There is a lovely walk way path which takes you directly to the south beach from the caravan resort."
• "Great evening entertainment. Both indoor and outdoor pools were nice."

Cons:

• "Customer service know how to get round things when complained so don't expect any thing if you have to complain."
• "The pool changing facilities weren't very clean and there wasn't enough cubicles for families."
• "Evening entertainment ok for the kids however nothing entertaining after the kids shows had finished."
• "The swimming facilities weren’t the best."
• "On one evening there was a party going on in the van next to us until all hours of the morning."
• "The showers were a nightmare to have a shower in as they constantly needed the button pressing otherwise they turned off."
• "The park needs a walkway around the entertainment center."