Grazie Reviews Summary

Food Quality

Pros:

• "The food was flavoursome & the pasta was perfectly cooked."
• "Everything was perfect! The oysters were very fresh, I could almost taste the ocean."
• "Absolutely exquisite beef cheek with homemade orecchiette."
• "Literally best fillet steak of my life. Perfectly cooked and juicy."
• "The quality of the food was good, the lasagna was filling, the cheese and beef content was satisfactory."
• "The food was stunning the wine even better and the service was delightful."
• "Very good food! Homemade pasta was delicious and seafood was fresh."
• "Great food, fantastic service, welcoming atmosphere - it wants for nothing."

Cons:

• "The mussels, clams & even the prawns I had were disappointingly sandy."
• "The menu is not very informative. I ordered something I thought sounded nice, and wound up with a whole crustacean sitting on top of my pasta staring right back at me."
• "The food was the worst part of the night. No one on our table enjoyed their food, tasteless and bland is the best way to describe it."
• "The pork cheek tagliatelle was a little bland."
• "All food was tasteless and dry. Not filling and incredibly overpriced."
• "We had the tartare di Tonno, this was bland no seasonings."
• "Most of the mussels are not fresh and smelly."
• "The flavours of the food were not there... my partner had a tomato sauce that both of us thought we could have made better at home by spicing you a jarred sauce."

Service and Staff

Pros:

• "The service was friendly, knowledgeable and attentive."
• "We had an excellent time as ever at Grazie, courtesy of some incredibly warm and welcoming service from Sharon in particular."
• "Staff were incredibly kind and energetic and offered us to wait at the bar till a table is available."
• "Wait times, times between courses, prices...not a single thing I could complain about."
• "Friendly family run business. Authentic Italian cooking and drink selections in a tastefully decorated and relaxing atmosphere."
• "The staff are all great, very friendly and welcoming. If you like authentic Italian food then this is the place to eat."
• "Friendly, small Italian restaurant which served delicious food. The staff dealt sensitively with food allergies."
• "We have been to many great restaurants in Italy and this is just like many of the best. The food was fresh, tasty and served by friendly and efficient staff."

Cons:

• "Staff were attentive for the most part, aside from our server speaking over our table loudly at times."
• "Two members of staff were taking our drinks and food order, and both had a lack of customer service skills and made it clear they didn't seem happy to be there."
• "The service itself wasn’t great and it would take a long time to get the staffs attention."
• "The food is different from the normal Italian fare and cooking is excellent. Well worth a visit but make sure you book as very popular."
• "The thing that I am not happy with is the waitress who helped us pay the bill today. She gave us bad face all the time."
• "Service was polite but not over friendly."
• "The owner and his team are very welcoming and make a great atmosphere to enjoy your food and drink."
• "Unfortunately, that's the only good point... I found hair on the spoon for the coffee."

Ambiance and Decor

Pros:

• "The atmosphere and decor was gorgeous."
• "Lovely Italian food, quite an intimate place but the staff were really good."
• "The Purple Potato Gnocchi in white sauce served with caramelised figs; it still waters my mouth."
• "A lot of investment has gone into the new premises and it’s a quality place to eat."
• "The restaurant has recently moved a few doors down and the décor could fool you into thinking you really were in southern Italy."
• "The interior of the restaurant is very beautiful and overall has a very homely feel."
• "Great and elegant place to dine in."
• "Very friendly and authentic feel to the restaurant."

Cons:

• "It seems like the wicker chairs have been sat on a lot. I felt like I was kneeling at the table due to the sag in the chair."
• "Music was loud and poppy, decor was poorly thought out and uninteresting."
• "I did feel that it was slightly over crowded I had a table at the side of me which was extremely close which takes away the feeling of intimacy."
• "The only real negative was the toilets and I can’t not mention this. Cold, dirty and at the bottom of a small winding staircase."
• "It was also very noisy (from the kitchen, some machine?) and this made it hard to hear a conversation across the table."
• "The tables are small as well as the meal portions."
• "This is an extremely noisy restaurant which I really Didn't enjoy."
• "My second visit but I didn't realise that they had moved. I walked past the new one to get to the old one and there was nothing in the window about the move."