Starbucks Coffee Reviews Summary

Customer Service

Pros:

• "Awesome place to grab a coffee and some snacks. Shona (Sundays) is absolutely the best barista in the world. Customer service at it's best!"
• "5 Star communication."
• "This is a good place great staff good customer service."
• "Always great coffee and friendly service."
• "The service is quick, both in the store and the drive thru."
• "5 Star Customer service."
• "The baristas were efficient and well mannered."

Cons:

• "Most unenthusiastic staff I’ve known at a store and very rude."
• "Staff behaviour is absolutely appalling."
• "The 2 females behind the counter were immature and rude to be honest."
• "Staff unhelpful for a new user."
• "Terrible. Never have what we want left."
• "The staff are ignorant bordering on downright rude."
• "The staff were slow, rude and not in a rush at all."

Cleanliness

Pros:

• "The cafe is comfortable and clean."
• "Nice inside, clean and the tables were clear and clean."
• "The coffee house itself is a good size with comfortable seating and environment."
• "It's clean, there's a drive-thru."

Cons:

• "Some tables not cleared when people left."
• "Disgusting - only 1 clean table in whole place."
• "Coffee was ok, but all this fuss over social distancing and the place was filthy."
• "The place wasn't very clean and there were quite a few flies."
• "Very disappointed went tonight, on arrival the hand sanitizer was empty, every table and I mean every table was full of empty cups and plates."
• "Disgusting filthy. Practically empty dirty display cabinet where all naughty but nice treats should be."
• "Tables filthy (we had to clean our own) the floor was full of food and other debris."

Product Quality

Pros:

• "Always happy to visit or just grab and go for a walk at the nearby lake. Rarely ran out of matcha."
• "Always great coffee and friendly service."
• "Coffee was great and the staff were very friendly and helpful."
• "Nice hot chocolate and coffee with a cinnamon bun."
• "Coffee as it is intended to taste."
• "5 Star drinks."
• "The coffee is some of the best I've tasted and sits well with my expectation of Starbucks."

Cons:

• "And a ‘funfetti’ bun or whatever it’s called with cream that is yellowish in colour and clearly out of date."
• "Don't know why I keep subjecting myself to below average over heated coffee like drinks."
• "Shocking. I got served after 40 minutes of patient queuing in the drive through only to be given the most anemic ‘chocolate s’mores drink’ which was tasteless and had none of the ingredients stated in it."
• "Water not hot, tea bags the worse ever, ever, server dumped milk in, turn it to warm milk and water, that bad I had to ask for another tea bag, it did not improve."
• "Diabolical. Decided to eat in and we ordered a sausage sandwich, some fruit toast, 2 buns and 2 coffees... A total shambles and the worst 23 quid I've ever spent."
• "Visited today, flies all over cakes and muffins."
• "Ridiculously long wait just for 1 coffee (nearly 30 mins)."

Facilities & Convenience

Pros:

• "Pretty standard fare for a Starbucks but it was quiet and outside seating in sunshine was a bonus."
• "Convenient location with good access to the motorway and Wakefield."
• "The location was convenient."
• "The place is easy to park and looks clean because it’s new."
• "Drive-thru facilities available, good selection of drinks."
• "Looks a nice size shop with plenty of seating plus a drive-thru."
• "Nice new building with plenty of parking."

Cons:

• "Disappointed that this Starbucks does not allow dogs inside."
• "Visited today won't be going again it was like a youth club about a dozen young people there just hanging out they weren't purchasing anything and were taking up a lot of seating."
• "There was none in the car park to tell you if you stay over so long you have to tell the staff.."
• "Starbucks durkar said they would be open until 10pm to walk ins. We stood at the door for 15 minutes and had no staff reply."
• "Plus they NEVER have cold brew here although they advertise it."
• "The male and female toilets were supposedly closed, so you had to use the disabled toilet."
• "Outside and the car park was full of youngsters driving round in cars."