White Horse Reviews Summary

Food Quality

Pros:

• "Thanks chef for a steak cooked to perfection."
• "The kids menu is really good and the portion sizes are perfect!"
• "Great menu of unwise proportions and great prices."
• "Did the New York Plate - chicken breasts, covered in sauce, chips and coleslaw. Very filling and satisfying."
• "The chocolate fudge ceke was fab."
• "The food was delicious."
• "The roast was lovely, maybe a little bit too much gravy but overall tasted great."

Cons:

• "While the food is decent, service is poor. Smelly toilets add to the unpleasant experience."
• "Had the Chinese veggie burger and found a large piece of blue roll from the kitchen in it."
• "The steak was a bit too chewy for my liking."
• "Once we had complained the food had just come out microwave and some of the meat was undercooked."
• "The quality of the food was terrible."
• "Food arrived promptly but my chips were not very hot."
• "The food was hot but the steak wasn’t edible, all gristle and could hardly cut."

Service

Pros:

• "Ordering service at the bar was good."
• "The manager or whoever served us was great. They were a little behind but offered us a free drink."
• "The person who served us, whom I suppose to be the manager, was attentive and went way beyond of just the usual pub experience."
• "The staff are really friendly and lovely."
• "Kelvin who came to clear the plates was very friendly and efficient."
• "Staff here are amazing, well mannered and polite."
• "Warm greetings from the manager and staff."

Cons:

• "The service was very poor. All in all, it was a shambles and I will not be visiting again."
• "I cannot criticize the value for money, but the service is atrocious."
• "Service was slow...mini chocolate treat on the 2 courses for £8 is a joke!!!"
• "A very rude waitress came to our table and said that kids need to stop playing on the sofa or we have to leave!"
• "Staff (especially an older man and a younger boy) is very rude."
• "Waited 75 minutes for a plate of Chicken NewYorker, I ran late for my lecture because of that, they didn't even apologise to us for the wait."
• "Terrible service. Waited over an hour and a half only to be told that the 'system' had deleted the orders."

Cleanliness

Pros:

• "It is clean and with good happy atmosphere."
• "Came to the White Horse for a nice family meal, and that’s exactly what I got the staff were so warm and welcoming everywhere was clean tables were spotless."
• "The staff were very friendly, toilets were clean."

Cons:

• "Men's bathrooms had no lock on cubicle door, no toilet paper holder, no soap dispenser."
• "Toilets sticky and unclean."
• "Toilets are dirty with blocked sinks. Dont think they been clean in a while gross"
• "My boys commented on the dirty toilets! Absolutely no excuse for uncleanliness."
• "Was seated at a table which clearly hadn't been disinfected or cleaned after the last person as was sticky and dirty."
• "The pub was an absolute tip! Plates were left on the tables from previous diners, tables not cleaned."
• "Men's loos had the choice between loose toilet seat #1, loose toilet seat #2 and the cubicle with not one but two broken locks."