Address: 21 Friars Entry, Oxford, OX1 2BY, United Kingdom
Phone: +441865241177
Rating: 4.5
based on 216 reviews.
Service
Pros:
"The staff pay attention to every detail and the service was really quick, given all tables were full when we got there."
"Servers were wearing masks and they took your temperature as you were going in."
"Very welcoming environment and very nice staff."
"Staff were exceptionally apologetic and polite, manager resolved everything without question explained the reasoning."
"Service is always friendly and helpful."
"Friendly staff helped us find a table in a busy pub, pointed us towards the online ordering method, and brought the food and drinks along quickly and with a smile."
"Service was polite and prompt."
Cons:
"The most appalling service I've had in any Oxford Pub in eight years."
"At least 3 staff members saw me and ignored me."
"However, I couldn't help but notice the rude and aggressive tone that was being being given off by the guy behind the bar to the staff as I was enquiring about condiments."
"Food was a little cold and speed of food was okay, however the staff were very impatient and rude."
"Several people ordered things which never came, and when we let the service staff know their response was to tell us that we should put in another order and the first one 'would probably be refunded later'. Several people did so, but were never refunded."
"They were exceptionally rude, confrontational, accusatory and had terrible customer service skills."
"What had been such a decent evening, despite the excessive noise from the music, was then immediately soured by such an aggressive and negative interaction from the manager that evening."
Food Quality
Pros:
"Their pizzas are really good, having lived in Italy for 6 years i can confirm that these pizzas are 'close' to what you can only find there!"
"The pizzas are class, would recommend the mad hatter (the chefs choose your ingredients)…"
"Had the Clara special, garlic pizza with extra garlic and added tomato sauce. I could cry, this experience has been completely memorable and I don't want to leave."
"Thoroughly enjoyed our pizzas!!!"
"Pizza here was better than in several places in Italy! :)) thin dough covered with great quality ingredients and in a cool environment."
"Pizzas and calzones are must try. Their classic non veg calzone is really good."
"The two pizzas we had were very nice & full of flavour."
Cons:
"The pizza lacked any spices and olive oil was tasteless."
"Pizzas were so basic for the price."
"Most overrated pizza in Oxford. It comes over cooked as you can tell by the pictures on the other reviews."
"Pizza tasted below average, but what was the worst, was dirty, filthy cutlery and glasses."
"Very disappointed with the food. My pizza was so thin and overcooked I could be a cracker, while my partners pizza was barley average."
"The base was cooked, but the ingredients had clearly been added afterwards. Lots of un-melted grated cheese and uncooked vegetables."
"We have found today foreign bodies and human hair baked into our pizza, this is after having our order changed when one was initially bought out wrong."
Ambiance & Facilities
Pros:
"Outdoor area spacious, with heated seats (work much better than heat lamps!) if it's cold."
"Beer was good, and the atmosphere was great."
"Very friendly atmosphere but a bit crowded because it's really an awesome place for dinner and a pint."
"The large covered outdoor terrace, the friendly and charming staff, the ordering by QR code, the delicious pizza, fine ales, and fresh panini on house made bread."
"Loved the happy atmosphere and 80’s music, beer was excellent."
"Seating in the yard/tent is very pleasant, with underseat heating — very comfortable and energy-saving for chilly spring evenings."
"The atmosphere is friendly and cozy and inviting, wait staff was excellent."
Cons:
"Heavy rain and wind prevent using the outside facilities."
"I came expecting the heated garden but was gutted when turns out most of the benches are currently broken :/"
"The music is always too loud and not too good."
"The music is often way too loud: it seems it's for the enjoyment of the bar staff, not the customers."
"Only go here if you have a loud voice - you won't get in a conversation over the music and general racket otherwise."
"My only criticism was the toilets which need a good clean and a major refurbishment!"
"It seemed loud and dirty, full of 18-20 year olds and over the top political messaging which made the place feel very juvenile."