The Swan & Castle Reviews Summary

Service

Pros:

• "I was served quickly by a polite, cheerful member of staff."
• "We were pleasantly surprised. Quick service at a very fair price."
• "Had a beer and food in here on Saturday but unknowingly I dropped my credit cards on the floor, when I rang them on Sunday they had both cards safely locked away in their safe."
• "Service was good."
• "The manager was outstanding and supported her and her friends and did his upmost to keep her safe!!"
• "Had really good service here and you can't beat those low prices."
• "Service was 2nd to none with a smile from both the staff that served us."

Cons:

• "The member of staff who served us was very rude and unfriendly. No customer service whatsoever."
• "Awful service. Waited an hour for drinks."
• "It also took me a while to get anyone's attention as they either ignored or walked away from me."
• "The problem with the swan is Stephanie the managers and the doorman with serious aggressive attitude."
• "There was a long wait to get a drink as there was only one person serving at the bar."
• "The service at the bar was also dreadfully slow when we first went in."
• "Upon arrival the service was very long when the food and drink come the waitress was very rude."

Food Quality

Pros:

• "food tasted good and service good."
• "A lot of meal offers, good value for money."
• "Breakfast was well presented and cooked."
• "Thursday is ‘Curry Day’ at the Weatherspoon pubs and the crew at The Swan and Castle served us up a fine example of Chicken Tikka Masala."
• "Had a lovely meal here on a Thursday evening which was curry night."
• "The chicken and avocado wrap with side salad was very refreshing and served promptly despite the place being busy."
• "Food - as usual - was up to the franchise's expected high standard."

Cons:

• "Steak club deal could be great if they bothered to employ qualified cooks."
• "The food is as expected: ok curries, and sides, terrible burgers, and lukewarm throughout."
• "Breakfast was disgusting and obviously reheated."
• "The most recent meal I ordered was vegetarian breakfast (fry up), the sausages were rock hard and everything again was cold / left to stand until room temperature."
• "No steak on STEAK night!"
• "The pizza was so dry and tough that we couldn't eat it and only a third of it had cheese."
• "But the food is not geart the chicken is so dry and hard."

Atmosphere & Cleanliness

Pros:

• "Outside seating in Castle Square has plenty of cool shade from the hot city sun."
• "It's the cleanest, least cramped wetherspoons I've been to."
• "Nice atmosphere and very spacious!"
• "Nice and airy, plenty of outdoor seating.... back was lovely!"
• "Busy atmosphere but nice for it to be lively."
• "The pub was nice and friendly."
• "Very nice pub, modern and spacious."

Cons:

• "Observed a customer hurl homophobic abuse at another guy in the pub."
• "Horrible sweaty place.. just one good think is that stuff there is so cheap.. but the rest horrible..horrible waiters as well."
• "Absolutely packed and found it difficult to find seating and then it took an age to be served."
• "Brexit Britain at its worst, cost down slop."
• "We were ignored by staff, we were ushered to a table and were sat what seemed like 15 minutes without a menu or any form of acknowledgement."
• "There was lots of tables to sit at but all were dirty with crockery or glasses plus all menus were sticky to touch and tables were sticky too."
• "The place was so dirty we had to clear a table ourselves just so we could sit."

Value for Money

Pros:

• "A lot of meal offers, good value for money."
• "Had really good service here and you can't beat those low prices."
• "Beer and food are cheap, but still reasonable for the price."
• "Take for 1£ all the coffee you want is so cool + alcohol is very cheap best deal for student!!"
• "Probably the most Wetherspoons pub in all Oxford. In other words: cheap beer, a good craic."
• "Extremely cheap in comparison to other places in Oxford."
• "You can't beat a Wetherspoons for great value food and drink."

Cons:

• "Not only do you get cheap booze, you get the lipstic of the last woman to drink from your glass."
• "Worth popping in if in the City Centre, as it is one of the more affordable places to eat and drink."
• "The total is a bit more expensive than other Wetherspoons branches, with total coming to £7.81 (Vs £6.49 mostly elsewhere)."
• "expensive food and drinks, not impressed."
• "They don't really do any drinks for kids."
• "It's cheap, like Ryan Air is cheap."
• "Seems the standards of cleanliness and the standards of the kitchen has dramatically dropped."