Ipswich Dental Surgery Reviews Summary

Emergency Appointments and Response Time

Pros:

• "I got an emergency appointment here within 2 hours on a Saturday afternoon."
• "Attended as emergency patient when couldn't get hold of my own dentist. Friendly staff and was seen same day by Dr Umar."
• "Can't thank them enough. Phoned on a Saturday got an appointment within 2 hours of phoning and had the problem sorted straight away."
• "So a big thank you and I shall certainly go back for further check ups and dental work."

Cons:

• "Cancelled my young daughters account as I was stuck at work and couldn't make it or call as I was driving, very rude on the phone and uninformed about anything."
• "My mum called twice due to extreme toothache and both times they stated they would call her back but never did."
• "I had a toothache for a while and contacted the surgery for an emergency appointment. They initially took a couple of days to respond but once they did, I had an appointment within an hour."
• "Needed emergency treatment it was a Saturday phoned up but no answer."

Professionalism and Staff Attitude

Pros:

• "I have to say the quality of care and pride that Dr Chou takes in his work is clear to see."
• "I have very sensitive teeth, and he made sure that gel was used to help with that."
• "Highly recommended!"
• "Dr. Faizan is a top dentist, and you will not go wrong here."

Cons:

• "Always had great experiences with this dentist for the dentists and hygienists, just visited had my teeth cleaned and yes they were badly stained, after taking a look in the mirror which I had to ask for, I noticed a bit had been missed."
• "Very impressed with my treatment which I received today, I had composite bonding on 4 top teeth, which I’m very happy with the outcome. I’ve always been nervous visiting a dentist but my dentist made me feel calm and explained the process and checked on me regularly, definitely recommend."
• "My wife Val had her first appointment this afternoon. She came home singing the praises of the Practice, very impressed not least with their COVID security precautions."
• "Just don’t pay the higher amount, you’ll get mugged off, I recently had a tooth taken out and it was removed easily, but due to minor drilling that took seconds I couldn’t get my £75 refund, good people but and all but they rip you off."

Dental Treatment Quality

Pros:

• "I had my tooth filled right then and there (rather than just a provisional one like they do in many other places) and would definitely recommend this practice."
• "Dr Umar is an exceptionally skilled, professional, reassuring and truly outstanding dentist who achieved all four procedures with any pain or discomfort at all."
• "I had composite bonding done here by Dr Payal and I can’t recommend her enough!"
• "I had a filling done which was painless and I couldn't ask for better treatment."

Cons:

• "Had to remove painful wisdom tooth and could not make x-ray because putting that thing deep in mouth make me gag."
• "Had implant done which I was very pleased with the only criticism is that out of the 4 appointments to do the procedure 3 of the appointments were changed 6 times either by a week but mainly the time of the appointment."
• "I also had a filling done after a few months it fell out. I had to phone twice as the promised phone call back didn't happen so after a week I phoned again and could only get an appointment with a different dentist in 6 weeks."
• "I had a 'teeth straightening' consultation at this clinic today and I think I'm still in shock about how absolutely terrible it was."