Address: United Way, Colchester, CO4 6AT, United Kingdom
Phone: +441206756960
Rating: 4.4
based on 83 reviews.
Facilities and Amenities
Pros:
"Nice indoor and outdoor pools, and a spa area too."
"The state-of-the-art gym is a fitness enthusiast's dream, with top-notch equipment."
"The indoor and outdoor pools are perfect for a refreshing swim, and the spa and sauna area is a sanctuary of relaxation."
"Pool and spa facilities are definitely the best in the area."
"The spa after my workout was the perfect way to relax and wind down."
"The spa is large and clean and everything looks brand new."
"Lovely pools and spa area and areas for the children."
"Nice pools, spas and jacuzzi. Ice room as well as sauna & steam."
Cons:
"For the price of the actual membership the facilities just did not live up to my expectations."
"The sauna occasionally worked, the steam room smelled like a vape shop and I honestly don't think the ice room worked once."
"Trying to book a tennis court is almost impossible! Only 6am or 9pm available most days."
"The gym equipment is low quality and out of date and the actual gym floor a hazard."
"Wi-Fi is terrible. Machine monitors don't even have YouTube or internet."
"Always waiting for equipment even early in mornings. Gym monopolised by PT clients and classes."
"The gym was absolutely amazing, everything was new to me. But the amphosire was incredible, my personal Trainer Maddy gave me other brilliant work out."
"The outdoor pool is rarely cleaned, always full of leaves and bugs."
Staff and Customer Service
Pros:
"Staff were so friendly and the place was quiet for a Sunday."
"The staff is incredibly friendly and attentive, ensuring that every member feels valued and supported."
"Phenomenal service from all the team, as always."
"Staff smart, polite and welcoming and indoor pool was not huge but nice and warm."
"The staff are always happy to help. The gym has all the equipment I need."
"Absolutely brilliant place, always very clean, staff are helpful and polite."
"Staff are always really nice and helpful."
"The staff are so friendly and nothing is ever too much trouble!"
Cons:
"The more mature receptionist simply sneered and said members only."
"The receptionist said that she could not loan us a padlock, but of course she could have."
"It is certainly not worth the money but the reason isn’t money for us leaving."
"I am also dissatisfied with the customer service as I relayed our concerns but have been given the impression they haven’t taken it on board."
"I've had a few guest passes now and absolutely love it. I do want to join but £100 a month just seems touch much."
"Re my 12 month membership which expires end of this month, advised that I not renewing and now they trying to charge until April 2019?"
"I am starting to hate this place, everyone who works here is miserable and the front desk is never staffed well."
"There's such a nice atmosphere at David Lloyd, really happy I joined."
Value for Money
Pros:
"It’s like the Centre Parcs effect- it’s like stepping into another world for a couple of hours! Can’t recommend highly enough and if you use it a few times a week, it’s excellent value for money!"
"A big shout out to the friendly reception team, they always make me feel welcomed & at home."
"Great club. Friendly staff and good facilities. Reason for 4* is the number of children that are allowed to scream beyond a level that is comfortable for everyone else."
"I love this place! I’ve been a member of a few health clubs in the local area and nothing comes close to David Lloyd Colchester."
Cons:
"Moreover, the pricing structure for membership is really only worth it if you intend to use every aspect of this facility on a regular basis."
"We’ve been members for a few years now and I can see it deteriorating. It is certainly not worth the money."
"Just way too expensive for what it offers. Decent bar but limited beverages (esp. alcohol), overpriced of course."
"Joined 3 or so months ago and already received a price hike in excess of 10%!"
"It feels like nothing has changed in this club for years. I used to pay £170 a month at Third Space in London and it never bothered me but paying £120 at David Lloyd makes me regret every penny."
"The facilities are good but beware of their pricing. They will basically try to get as much cash as possible out of you."
"I've just joined and my perception is that it's a very expensive over-priced kids club."
"This club has really gone down hill. For the membership fee there's no excuse."