"Great selection of products to view and try for your outdoor activities."
"Plenty of great choices, of outdoor clothing and equipment. Excellent service and helpful staff, lots of price reductions and sales."
"The discount card is bit of a gimmick, but the selection of stuff is fantastic. From climbing shoes to tents there is pretty much everything."
"Literally everything you need for outdoor pursuits under one roof. I recommend buying a membership card for the discounts. Friendly, knowledgeable staff."
"Massive store. They have great products at reasonable prices."
"Very good selection of outdoor equipment. Service is very good and staff seem to know what they are talking about."
"Great experience shopping here. Large selection of outdoorsy goods, from shoes and clothes to fishing gear, tents and camping equipment."
Cons:
"First time stock was very low and none of the items where on the correct shelves."
"Came out to visit the store today to view the equestrian area to find its been blocked off with pallets of stock."
"ordered 2 items both times let me pay. Then 5 days later told they have no stock."
"Although I love Go Outdoors I think it is wise to phone up before hand to check stock. No gas….. again or other items I was after."
"A lot of empty shelves for a camping super store."
"Low stock or no stock levels, even online."
"Go outdoors is probably the worst shop In Plymouth. Getting served in there takes absolutely forever, they are ALWAYS out of stock."
Customer Service
Pros:
"Visited soon after lockdown lifted, nice to see things in place to ensure safety."
"A big thank you to Ross who helped me regarding an exchange of a pair of sandals from another store which were faulty."
"Staff are always helpful and give good honest advice and more often than not know what they are talking about or find someone with more expertise of not."
"Angus was FANTASTIC, he helped us immensely, his knowledge and customer service is absolutely invaluable."
"Had very personable, patient and efficient help from Camille in the shoe section. Cameron at the till was diligent and pleasant."
"Jack & Aaron could not have been more helpful."
"Really knowledgeable staff answered the wife's barrage of questions."
Cons:
"I have been ringing go outdoors for 20 minutes and at one point they picked up said hello and hung up."
"The shop itself sells everything an outdoor shop should sell but 2 out of 3 staff I talk to were extremely unfriendly and patronising."
"Took forever to find a staff member to help me, the guy was grumpy and downright rude to me."
"Just had to deal with a miserable unhelpful clearly not up to date with how your company deals with refunds woman serve me."
"Awful customer service. Tried to change a delivery address on four occasions."
"Bad experience shopping online."
"Terrible service and unorganized."
Store Layout and Cleanliness
Pros:
"Well cleaned and organised on the inside, so products were easy to find and in perfect condition."
"The store is laid out very nice and easy access to all sections."
"Store clean, lots of stock and laid out well."
"The store was well light, very clean and the stock was all neat, tidy and labelled with sizes which were clearly visible."
"Everything is very fresh and spacious the store feels more smooth."
"They have some tents pitched so you can really get a good idea what would suit your needs."
"Very well organized store with spacious browsing areas."
Cons:
"The store itself is untidy and disorganised."
"Nicely done job on the building and it's layed out very well.staff when you can speak to one are helpful.i found the place not as cheep as I expected!The quality of goods are not all very well made take your time and but wisely overall Go outdoors store is okay!"
"This place in Plymouth is a joke."
"Three staff chatting in a relatively empty shop. Ignored me for a while."
"The till queues were so long I had to abandon my purchases."
"Well that was a waste of a hours drive in busy traffic to get to the store which decided to do stock taking even when it stated it was open."
"Not covid safe. Very busy. Nobody at door counting or advising."