The Britannia Inn Reviews Summary

Food Quality

Pros:

• "Typical English pub but a lovely ambience, good and affordable food."
• "The burger with French dipping sauce was lovely and came out fairly quickly with great portions."
• "Food is delicious, had burgers, very tasty and filling."
• "Food tastes nice."
• "Very affordable food selection, with a great variety of fresh local pub food."
• "Food good, prices OK."
• "This is a nice pub, good food and nice ales."

Cons:

• "The burgers were tough and dry because they were burnt."
• "The food was dreadful. Ordered the avocado toast. The avocado was sparsely spread on like paste."
• "Food was at best just edible."
• "The chicken meal was quite expensive for what it was."
• "The roast potatoes were clearly frozen as they came out soggy and smelt like something you get from Tescos."
• "Food was absolutely poor. My roast was covered in disgusting gravy, tasted so bitter and unavoidable as it was everywhere."
• "The burger was very dry and it felt like I was eating rubber."

Service

Pros:

• "All the staff were really friendly and helpful both beforehand and on the day."
• "We had amazing service from Luke, nothing was too much bother for him."
• "Staff friendly and helpful and food is lovely good portion sizes and good value for money."
• "Very friendly and helpful staff, even though they were very busy and under pressure."
• "Ellen, Debbie and Lucy were polite and very welcoming to my party and provided a great service to us all."
• "Staff were friendly and the food was good."
• "Nice, friendly and helpful staff."

Cons:

• "Utterly shocking customer service was stood waiting for 30 minutes to order food for a table."
• "Shocking service. Staff being abuse from customers and still letting them stay in the bar."
• "Terrible service received on Sunday. Bar staff left my Guinness after starting pouring, then wandered off."
• "Just been for a meal with my wife and two children at the Britannia in Headington, and I can honestly say that if you like to wait an hour for your food, and for it to arrive cold and incomplete, with no apology and rude staff, then this is the place for you."
• "Often have to wait to get served even when there's no queue."
• "Bar staff seemed way to preoccupied to actually take a food order."
• "The manageress does a very good job of making you feel unwelcome and being uninterested in your custom and she has managed to train her staff to convey the same amount of ignorance."

Ambience & Location

Pros:

• "Great place for a brunch on Saturday morning that has a wheelchair access."
• "Looking for somewhere to eat in Headington, where we could eat outside and found the ideal place."
• "Nice friendly pub with plenty of seating, on the main road of Headington, parking is available but is pay and display, you will however get this back at the bar, drinks are reasonably priced and the bar staff are always friendly, they also have a beer garden for the summer."
• "The food is good and the place has a great terrace."
• "Great pub went back again after 2 yrs very friendly staff and good customer service."
• "Amazing atmosphere where you can have an enjoyable drink with friends to having a nice dinner with the family."
• "Best garden pub! Good beer selection and good food."

Cons:

• "Food is ok. Get quite busy and noisy. I prefer quieter pub. Has a garden but its right next and no barrier just a metal barred fence. Could do with some hedging."
• "There is a large sitting area outdoors; however, the outdoor seating doesn't appear to be cleaned regularly."
• "Nice enough pub. But I had to come back and add my voice to the chorus of complaints about receiving unfair parking fines."
• "Busy pub could do with a little updating as quite dated but the food was good and a big selection to choose from."
• "The beer prices are now ridiculously expensive even with the current economic climate."
• "Food and drink is fine but the back garden is an absolute disgrace. Dirty napkins, packets and assorted rubbish all over the grass."
• "There are better pubs in the world than this one. Same chairs and tables that were there on my last trip 15 years ago."

Pricing & Value

Pros:

• "It was lovely and good value for money however there was a lack of choice."
• "Great Food, Great Location, Great Experience For A Get Together...!! Parking Available But Pay & Display Operates But You Get £2 Back Off Of Drinks Or Your Meal 😎"
• "There is free parking within the premises, which is a huge bonus for Oxford."
• "Wow! 3 course meal and what a good price. Food was hot and tasty. Staff were friendly and helpful. Would recommend the brit inn without hesitation. Try it you won't be disappointed."
• "A 3 course meal for £8.99 With at least 4 choice on each course."
• "Great place to eat very clean and well laid out... food is lovely good portion sizes and good value for money."
• "Two vegetarian mains and 2 drinks came to £22. Well worth the spend."

Cons:

• "Got overcharged by a small amount and the bar staff said they could not correct it. Rather off putting."
• "Just got charged £50 parking fine at this place for a couple of drinks with my friends. Paid by cash so I cant prove I was there."
• "Unfortunately we picked a busy Friday... I did receive a parking ticket though, which my friend did ring the britannia and was told that they would sort it if I rang with the details which I did and left 2 messages. No reply! That was 4 days ago."
• "I got way over charged for the quality of the food I paid (with a drink) close to £20."
• "The chicken meal was quite expensive for what it was."
• "The burger was very dry and it felt like I was eating rubber."
• "The beer prices are now ridiculously expensive even with the current economic climate."

Staff & Management

Pros:

• "Fantastic food, fabulous friendly staff who will do whatever they can for you."
• "Warm welcome from plentiful bar staff."
• "Staff are really nice as well."
• "Very helpful and friendly bar staff, all good."
• "Thankyou to the staff at Brittania for looking after my crewmate and myself we have a half hour break on shift and they dealt with our order brilliantly!!"
• "Nice, friendly and helpful staff."
• "Lovely, cosy, sociable environment, variety of drinks offered, clean cosy table and chairs in a good set up for seating."

Cons:

• "Utterly shocking customer service was stood waiting for 30 minutes to order food for a table."
• "Shocking service. Staff being abuse from customers and still letting them stay in the bar."
• "Terrible service received on Sunday. Bar staff left my Guinness after starting pouring, then wandered off."
• "Just been for a meal with my wife and two children at the Britannia in Headington, and I can honestly say that if you like to wait an hour for your food, and for it to arrive cold and incomplete, with no apology and rude staff, then this is the place for you."
• "Often have to wait to get served even when there's no queue."
• "Bar staff seemed way to preoccupied to actually take a food order."
• "The manageress does a very good job of making you feel unwelcome and being uninterested in your custom and she has managed to train her staff to convey the same amount of ignorance."