Address: Drove Orchards, Thornham Rd, Hunstanton PE36 6LS, United Kingdom
Phone: +441485525886
Rating: 4.4
based on 359 reviews.
Staff and Service
Pros:
"Staff are friendly and helpful. Good clean toilets and big shared carpark with other businesses on the site that can get very busy at times."
"The staff was very helpful and friendly although it was quite hectic at some times."
"All the staff I encountered were friendly and attentive."
"Really friendly staff who are very attentive."
"Best Fish & Chips for miles around, superb service a friendly welcome from lovely chatty and attentive staff, food of the highest standard cooked by an expert chef."
"Staff: lovely people and courteous."
"Staff were really friendly and all worked with a welcoming smile."
Cons:
"Staff were a little abrupt and seemed a bit disenfranchised amongst the chaos."
"The staff serving were obviously new to the job and lacking in confidence when talking to customers."
"Staff very pleasant but no or little customer service training."
"Staff was a little rude, so I can't order food in the restaurant if I'm sitting outside."
"The boy serving at the counter was dismissive and did not allow us to take the ketchup bottle outside."
"The staff said nothing - there were a lot of teenage staff and no manager in sight."
"The woman serving us obviously hates her job, she was unable to raise a smile."
Food Quality
Pros:
"Great fish and chips with the option of gluten free which is a must for my wife."
"Chips were excellent and not grease as some part fried chips can be."
"Some of the best fish and chips we've eaten. Beautiful crisp batter and succulent fish."
"Fish cooked to perfection. High quality sides."
"Fantastic fresh fish and chips. Really crispy, fresh and tasty."
"The fish had crispy batter and the fish inside was cooked perfectly."
"The Gluten Free were exceptional and the fish so fresh, with a lovely touch of fresh lemon to enjoy."
Cons:
"The fish was dried up and definitely not fresh and 1/3rd of the normal size."
"The fish was spoilt by being a minute or two under done, a coating of slimy, still uncooked, batter encasing the cod."
"Now doubt the worst fish and chips we've ever had Dry over cooked and over priced."
"Staff friendly and fish very good. Chips were worst we've ever had anywhere."
"The batter was very dark and didn't stick to the fish, when I removed it from the fish, the fish was crispy and very dry."
"The fish hadn't been boned properly, the chips were out of the freezer into the fryer, leaving them pasty and like cardboard."
"So disappointed and sorry to report this!! Flabby fish and soggy chips for our takeaway order of Haddock and chips tonight."
Value for Money
Pros:
"Would highly recommend this Fish and Chip Takeaway even though they are priced a little higher than our local one."
"Overall a good price."
"Some people may moan about the cost, but the quality is value for money."
"Fair portions, reasonably price for the standard of food."
"Prices are reasonable as well."
"Complaints about price don't seem fair, £6/£7 for a big piece of fresh Cod and £2 for a big portion of chips seems right."
"Prices not too expensive. We will definitely return."
Cons:
"£30 for large cod and chips twice, with two glasses of orange squash, some mushy peas, fried pickles and tartare sauce seems pricey to me, especially considering the no-sea-view."
"It's a lovely place and I can see what they've tried to do. But I just found it all overpriced for what it is."
"This made it the dearest fish and chips I've ever bought. Not worth the money paid."
"Very expensive for what we had. Nearly £40 for two fish and chips."
"Prosecco £12 for small bottle extremely expensive compared to Henry’s of Hunstanton which is £7.50."
"Expensive for what you get, especially chip prices."
"Only downside is that it's really quite expensive, but I guess it's restaurant prices not a fish n chip shop, doesn't stop us going there though!"
Ambiance and Cleanliness
Pros:
"Great location for a mooch around the shops that share the same car park."
"The place is situated near an orchard and the area has several other shops, which makes it a pleasant afternoon out."
"Loved the layout with lots of areas to choose from to sit."
"Impressed with the amount of indoor and outdoor seating and clean toilet area."
"Super casual and relaxed atmosphere, with options to sit inside and outside."
"A good selection of hot drinks, soft drinks, wines and Ales. Cosy and clean environment."
"The premises are spotless as are the toilets."
Cons:
"Ambiance nil, cleanliness? Admitted it was the end of a busy Friday but table sticky and couldn't find a clean bit on the rim of the glass to drink from, used the can."
"Eating area has retro feel but thought the bare concrete floor took things a bit too far."
"Hundreds of flies flying around. That might annoy the usual customer."
"We were disappointed having heard good things, the seating was on uncomfortable stools with no backs."
"The actual fish and chips were fine, pricey, but the curry sauce was tasteless and like brown dishwater and the mushy peas were totally inedible."
"All in all I must say that the experience was something of a disappointment, especially for the price."
"Waited nearly 15 minutes before leaving without the coffees we ordered."
Ordering and Service Efficiency
Pros:
"Absolutely fantastic, good social distancing for current Takeaway only service."
"Outdoor seating, with shady parasol. Really good social distancing plan."
"Fast service on what was a busy Xmas eve."
"Service was brilliant, order was on time and the food - wow!!"
"After only a 2-3minute wait the said young lady called out my name and handed me the order."
"Very user friendly app/website click and collect service."
"Had booked our order through their Click and Collect Service only 2.5 hours before."
Cons:
"Poor, takeaway system is a nightmare order outside then you have to go inside to collect you can't hear when your number is called."
"The system when you take away is really complicated and the staff don’t explain anything."
"Ordering system is a farce and you're not allowed to have ketchup when you're sat outside, unless they charge you."
"Order monitor had broken and our order was forgotten with people ordering after us getting their food before us."
"Eventually served 50 minutes late with the clear 'No batter' option ignored!!"
"Counter service was very rude, maybe put signs up about table service."
"I found the entry and exit rules very confusing."