Address: Marsh Gate, Doncaster, DN5 8AF, United Kingdom
Phone: +441302327722
Rating: 4.4
based on 171 reviews.
Customer Service
Pros:
"Outstanding customer service today helping my partner with her first set of riding gear, all staff were extremely friendly and more than happy to help every step of the way."
"Fiona in service is a really friendly and professional person to deal with."
"The staff were extremely helpful and informative and knowledgeable about motorsports hobbies."
"Excellent customer service, friendly and helpful staff."
"Very highly recommend. And thank you to all the staff for being so helpful and patient."
"The lady I dealt with was very pleasant and professional to deal with."
"Today I was assisted with purchasing a HJC helmet by Tom. His knowledge was excellent as well as his customer service!"
Cons:
"It broke down 3 times in 3 months!"
"Stay well clear of the servicing dept... noticed oil all over my rear wheel, took it to my local aprilia dealer and it looked like the oil filter had been put on with a 1/4 hammer! Mangled."
"Stay away from here very bad customer service they take £100 from you to take a bike off sale while you check other deals advising you it's returnable then keep it."
"If the staff aren’t aggressive and dismissive they definitely look like they’d rather be somewhere else."
"The guy I spoke was very abrupt and not sympathetic."
"I’m absolutely disgusted with the way I’ve been spoken too! Will never shop at J & S again the sales manager is extremely rude and arrogant!!"
"Staff are surly and uninterested give em a wide berth."
Product Selection
Pros:
"Good selection of new and used bikes. Loads of jackets leathers helmet boots to choose from."
"This place I believe has literally got the lot when it comes to bikes."
"Great service and great selection of bikes, they can pretty much help you with anything you need."
"They have a large range of products and the showroom showcases a variety of clothes, helmets and accessories."
"Massive stocks of clothing & helmets."
"This place has absolutely everything, a large selection of motorcycles lots of makes and models brand new and used too many to choose from."
"They have one of the largest selection of motorbike clothing and accessories."
Cons:
"I went to see the range of Motorbikes and they do not have any."
"The clothing and accessories side was kind of shoddy if I'm honest, very lack luster."
"Not the best experience I've ever had, bought clothing and they are very reluctant to change it."
"Whilst the shop has a lot of accessories If you have a quick google you will find a lot of the stuff much cheaper from other places and I mean much much cheaper."
"Set out like a bargain basement with seasons old stock nothing jumping out saying buy me."
"Bought a motorcycle jacket from J&S 10 days ago found it was tight on the sleeves... only to be told they have a no refund policy?"
Facilities & Amenities
Pros:
"Plus there is always a butty van outside for whilst you wait, with a massive store to walk around and browse also."
"There is a snack bar outside the building for a range of sandwiches, cans of soft drinks and tea & coffee, plus clean benches to sit on."
"Burger bar outside to stand and chat with other bikers. Plenty parking space."
"A reasonable burger stall outside in carpark which is of a reasonable size too."
"Also just on the car park theres a coffee shop and a few seats out side."
"Good parking and food van outside."
"Food wagon with plenty of seating on site."
Cons:
"I asked one of the sales team if I could use the toilet and was firmly told no."
"Unfortunately when parking my car here it did seem like a very run down venerable place."