Thornham Deli Reviews Summary

Staff and Service

Pros:

• "The service we received was fantastic."
• "Staff were all really kind and attentive."
• "The staff are attentive polite and welcoming."
• "The staff were amazing, very attentive and friendly."
• "Staff always happy, friendly and willing to go the extra mile to ensure your visit is enjoyable."
• "The staff really friendly and very attentive nothing was too much trouble, a lovely experience and I would highly recommend it."
• "The staff are so polite and helpful."

Cons:

• "There are quite a lot of staff, some very professional and some not so professional."
• "Very poor service, rude woman behind counter was very blunt."
• "Poor organisation, staff clearly struggling to keep up."
• "Staff were faffing about unnecessarily including the Manager!!!!!"
• "Unfortunately there is one member staff whose nonchalant attitude gets worse each time we see him."
• "The waitresses were moody and unwelcoming, and the service was slow and disorganised."
• "Some of the staffs attitude is dreadful."

Food Quality

Pros:

• "They provide the best breakfast for miles around in their cafe."
• "The food was excellent. The lamb shank I had, was delicious!"
• "Great coffee. Lovely food, and a very nice outside space."
• "Kids fish fingers were nice."
• "We had stunning food for a reasonable price."
• "Food delicious and very reasonable prices."
• "Food was brilliant. Excellent choice on the menu and top quality ingredients."

Cons:

• "If you were blindfolded you would never have guessed it was a salmon fishcake."
• "The food was bland and arrived with missing ingredients!!"
• "The soup was so hot and spicy we couldn’t eat it."
• "The quality of the food has gone down & the portions have gotten smaller."
• "The food was underwhelming and didn't reflect the quality we had expected."
• "Lunch was also rather drab, I had the steak and mushroom sandwich which was burnt and crispy."
• "Food is average to poor."

Cleanliness and Atmosphere

Pros:

• "The Deli is very clean and tables are cleaned between each customer which is very important to us at the moment."
• "Well stocked deli with some very interesting goods for sale."
• "A beautiful place with happy staff,service was very quick."
• "Friendly staff, great atmosphere and clean toilets."
• "Some unique gifts, clean quirky restaurant were you can eat inside, outside or in the marquee."
• "Lovely space with comfortable seating and clean toilets."
• "Great atmosphere and friendly staff."

Cons:

• "The coffee was weak and badly made in a less than clean cup."
• "Floors are filthy."
• "The bathroom was not clean either."
• "They had obviously tried to clean it but there where smudges on the taps."
• "The windows need a clean, the Loo's grubby, no paper towels in mine, or hook for hand bags or coats."
• "The queue in the cold and hour wait at an overcrowded dirty wooden table."
• "The bread roll was dry, the scotch egg was dry and inedible and the pork pie was mouldy."

Value and Pricing

Pros:

• "A little bit more pricey than some places but you pay for what you get."
• "Reasonable prices for something different."
• "The prices are very reasonable too."
• "The prices are also comparable and of excellent value."
• "Foodstuffs in the deli are very expensive but excellent quality."
• "Great staff, great location, great food, what more is there to say...try it 😊"
• "Always pleased with quality of food. Fantastic hardworking staff. Even when very busy friendly and efficient."

Cons:

• "The prices are cynically high."
• "A very good deli... for ripping money out of people."
• "The food was good but pretty expensive for the small portions."
• "Changed it for a 10 pound coronation chicken sandwich with a very mean amount of chicken and a small amount of mayonnaise."
• "Beautiful things and delicious-looking food, but all at Notting Hill prices."
• "Overpriced, and the smallest cheese scones I have ever seen."
• "Tourist Trap! Style over substance."