Valvona & Crolla Reviews Summary

Selection and Variety of Products

Pros:

• "It's practically the Alladins cave of Italian-Scottish delicacy in Edinburgh! Dead classy, and an incredible selection of food, treats, wine and spirits."
• "Excellent Italian produce! Wide range of cheeses, cured meats and pasta, amongst other things."
• "The shop range is amazing for cheese, wine, cured meats and coffee lovers."
• "Authentic Italian produce directly imported for a real Italian deli/food and larder experience."
• "A great place to go if you're going to cook anything Italian A great selection of dried pasta, fresh vegetables, olive oils wine's and vinegar's Also some lovely cakes and cheeses."
• "Great variety of cold cuts, cheeses, olives, pasta, sweets, and many more."
• "Amazing shop. An Aladdins cave of Italian goodies."

Cons:

• "NO VALUE X MONEY, not for vegetarians."
• "As a vegetarian the choice is not appealing. I had the spaghetti with mushrooms and chillie expecting it to have a bit of fire but it was tasteless."
• "This place has lost its soul and ranges."
• "A shop for rich tourists now unfortunately."
• "Not for everyone,cos too expensive 😕 But very traditional and delicious products."
• "The selection was not as good as I previously remembered."
• "I travelled 10miles to get myself a selection of coffee beans for Christmas. To my disappointment I was only able to buy 2 kinds."

Quality and Price

Pros:

• "They sell the best, so prices are high but quality is excellent so you can't complain."
• "You don't have to spend a lot - the pizzas and quiches are really good value."
• "The quality of the produce at Valvona and Crolla is second to none."
• "Prices reasonable for the quality extensive range."
• "Not cheap, but real value for money."
• "I felt everything in there was appropriately priced."
• "Yes, you do have to pay for that, but it is worth every penny."

Cons:

• "It's slightly expensive for what you get (i.e., £12 for a sandwich) but can't fault the quality."
• "Lovely range of Italian foodstuffs, but wickedly overpriced if you know what you're buying."
• "A ridiculously overpriced place."
• "Seems hugely overpriced."
• "Painfully expensive, and that was before ‘inflation’."
• "Very expensive. £27 for 2 coffees, 2 slices of cake and 1 ice cream."
• "A good lunch menu and decent food that is let down by exorbitant prices; £15 for a small serving of lasagne, or a slither of polenta and half a sausage, on a Tuesday afternoon is not good value."

Customer Service

Pros:

• "Kind thanks and good wishes to Olivia for an unforgettable experience. 🙏"
• "The staff are so lovely and really helpful."
• "Service impeccable."
• "The staff is always eager to help, always with a smile."
• "Great staff, knowledgeable and kind."
• "Staff welcoming, helpful and bought items."
• "The staff are friendly and helpful."

Cons:

• "Unfortunately Valvona and Crolla was let down by the staff member serving in the delicatessen."
• "Lazy young lad, who was hardly busy (except on his phone) couldn't be bothered to bring the tea n coffee to the table. Just shouted it was ready."
• "When paying for my goods, the staff member dealt with me at the till like she REALLY couldn’t be bothered and was doing me a favour. Dismissive, abrupt and rude."
• "The staff? I haven't a clue because they totally ignored us other than asking if we needed a bag for the things we bought."
• "Initially staff no welcome."
• "Cafe a bit flat, lacks atmosphere and initially staff no welcome."
• "Deli fantastic - restaurant awful, great produce dishes poorly executed."

Ambiance and Experience

Pros:

• "The atmosphere inside the store was that of a classic Italian deli I could imagine going in to as a kid."
• "An amazing experience whether shopping for home or dining in house."
• "Fireworks 🎇. Go for a bite with someone you love to get a sense of old Edinburgh community at the cafe upstairs."
• "What a great experience! Couldn't have been nicer food; the staff were fantastic and the atmosphere in the restaurant was So so relaxing."
• "The whole ambiance just hits the spot."
• "The atmosphere is amazing."
• "The atmosphere in the restaurant was So so relaxing."

Cons:

• "Cafe a bit flat, lacks atmosphere."
• "The deco felt more like a cheap cafe- the food and nice wine felt out of place!"
• "Stunning deli, cafe was a let down."
• "Cafe (2 stars): The coffee was nothing special."
• "The balsamic selection is a little disappointing, the only condimento being a light, sharp vinegar rather than the rich, sweet, smooth ones I've bought in Italy."
• "The cafe shop coffee at the strongest setting is like tap water."
• "Lack of variety of pastry, croissants are better anywhere else."