Victor Hugo Deli - Meadows Reviews Summary

Service

Pros:

• "Good customer service of Anthony Condez. Fast and Easy order and deliver of food to customers."
• "Fantastic service by Raffaella! Nothing is too much trouble."
• "Good service and decent outside seating."
• "Staff very welcoming and said hi on the way in and bye, thanks for coming when we left."
• "The service was exceptional from start to end, the staff were super friendly and made my daughter feel special."
• "Great service from everyone today: ordering at the till, the chefs meal preparation either fast and polite table service."
• "The staff is always friendly and, although you might not have a table as soon as you walk in, you’ll appreciate that you don’t feel rushed or like you’re eating at a table with strangers."

Cons:

• "The staff were very busy and very stressed."
• "No one seems to be in charge and everything takes so so long."
• "Slowest place I have ever seen! One guy taking orders, two others walking around gormless with no one on the coffee machine!"
• "Staff rushed off their feet and not able to take breaks as they are legally obligated to."
• "Despite them having *loads* of staff it seemed incredibly scattered and barely functional."
• "Something very wrong with how this place is managed. It's been a slow decline but the service is now always disorganised and painfully slow."
• "Very disorganised. Sat in the room next to the main deli but no heating."

Cleanliness

Pros:

• "Lovely atmosphere, obviously a place to meet for locals and for parents to find respite while their child is in."
• "A wonderful cozy place to visit while in Edimburg! I received great travel advice from a young Italian lady that works there on places to visit during my stay."
• "The tables and chairs outside overlooking the meadows are a really lovely spot."

Cons:

• "Picture of seat I wouldn't let my dog sit on its that grubby."
• "Dirty seats and tables, small portions and food not hot but barely warm."
• "Dirty seats and tables."
• "The pastry I took was bad and the coffee nothing special."
• "Cups dirty, and cracked."
• "Plate served on disgustingly grubby."
• "Also please cover some of your cakes anyone coughing sneezing then they are contaminated by nasty flu especially at this time of year."

Food Quality

Pros:

• "Though a little pricey, the sandwich selection is delicious."
• "Perfect location for a relaxed brunch, the food was gorgeous and quickly arrived to the table, the atmosphere is homely."
• "The baguette used for the sandwiches was really nice and had a good size to it."
• "When I saw the amount of the pastrami in my friend's sandwich, I think they put the whole pack of pastrami 😄 Definitely worth it! ☺️"
• "Really good food. Amazing coffee."
• "The food was great when it came, but after waiting 25mins for it, I had to ask again to find out they had forgotten about the order."
• "The food was absolutely fantastic."

Cons:

• "Terribly overpriced, I got charged almost 10 pounds for 1 piece of toast with some avocado and one egg on top that weirdly tasted like vinegar."
• "The “vegan “ avocado toast was the most plain thing you have ever seen, didn’t even get salt & pepper added to it …. Awful ! Needs more imagination…."
• "One order was wrong & other one had fluff & hair on it."
• "Soup was lukewarm. Ingredients to sandwiches were confusing."
• "£30 for three cold soggy sandwiches at home is not what we paid for."
• "The pastry I took was bad and the coffee nothing special."
• "Toasted sandwich was soggy, turkey was poor quality."

Value for Money

Pros:

• "Love the atmosphere. Front of the park, open windows from the inside."
• "It's always a pleasure never a chore going to Victor Hugos."
• "One of my favourite places in Edinburgh. Main room has a buzz about it, new adjacent room is a bit more serene."

Cons:

• "Terribly overpriced, I got charged almost 10 pounds for 1 piece of toast with some avocado and one egg on top that weirdly tasted like vinegar."
• "And prices go up a lot if you want to eat in."
• "Although pricey ++."
• "Very high prices but worth paying for the quality of the food!"
• "Sadly 8/9 pounds are average prices for an “avo toast” in Edinburgh but this one was not even sourdough or decent bread."
• "All good quality but very expensive- around £30 for breakfast for 2 adults and 2 young (ages 2 and 4) kids."
• "Quite pricey although not outside of expectations. £8 for a toasted sandwich."

Atmosphere

Pros:

• "Lovely atmosphere, obviously a place to meet for locals and for parents to find respite while their child is in."
• "A wonderful cozy place to visit while in Edimburg! I received great travel advice from a young Italian lady that works there on places to visit during my stay."
• "The tables and chairs outside overlooking the meadows are a really lovely spot."
• "Love the atmosphere. Front of the park, open windows from the inside."
• "It's always a pleasure never a chore going to Victor Hugos."
• "One of my favourite places in Edinburgh. Main room has a buzz about it, new adjacent room is a bit more serene."
• "Great peaceful atmosphere despite having next table with 3 kids under six it still felt relaxing."

Cons:

• "You wait 5 mins in the rain to get in. That's OK. No friendly welcome, they seem rushed."
• "No apologies were given."
• "Salad leaves that are brown there so past there best."
• "I don’t like posting negative reviews, but this place really was atrocious. Waited 40 minutes for the first person’s meal to be delivered, 25 minutes later the second meal had yet to appear."
• "The turnover must be astronomical."
• "Terrible organisation."
• "Very disorganised. Sat in the room next to the main deli but no heating."