The White Horse Brancaster Staithe Reviews Summary

Staff Service

Pros:

• "The staff are very friendly and helpful."
• "The staff were very friendly and welcoming. We were shown to our seats and a birthday card presented to my husband by the staff (nice touch)."
• "Very accommodating and friendly staff."
• "Service excellent, from the point of arrival."
• "All the staff were very friendly and attentive."
• "The service was outstanding, friendly and very professional, made us feel very comfortable and welcome straight away."
• "The staff were attentive and very welcoming to the kids too."

Cons:

• "Waitress/waiter kept walking past our table, we then asked waitress if it was table or bar service (she said table, then walked off)."
• "We were then rushed inside to the darkest corner of the restaurant and forgotten about staff didn’t want to know about us absolutely awful service £250 wasted in a dark corner of a pub."
• "Avoid the Marshside section - 2 female members of our group were met with an angry and aggressive response from a staff member when they arrived slightly early for our reservation."
• "The service here is poor. One of the waiters a tall man with a tattoo sleeve on one arm rolled his eyes when we politely asked to move tables."
• "Dropped in for a lunchtime meal.and a pint, staff not very welcoming."
• "The service, shocking. It was slow, got our order wrong."
• "The whole experience ruined by the arrogant floor manager."

Food Quality

Pros:

• "Our meal was tasty, nicely presented without being fussy and prompt."
• "The White Horse serves amazing seafood."
• "The food was fantastic and the view from the table over Brancaster Staithe faultless."
• "Food was served in a good time and the seafood was pricey but incredibly fresh."
• "All dishes were cooked to perfection."
• "The food was delicious and well presented, especially the deserts."
• "The food was beautifully presented and totally tasty."

Cons:

• "The sourdough bread was cheap and dry, the crayfish cocktail was tasteless as were the prawns and the lobster."
• "Our daughters burger was over cooked and definitely not worth the cost."
• "We had items missing from the meals, half the food was cold sadly and we had to ask three times for water- it never came so we actually got it ourselves seeing it left on the bar."
• "Fish was tasteless and chips undercooked."
• "The very lonely scallop was over cooked. The 3 king prawns were over cooked. The cockles were over cooked."
• "The £79 seafood platter was very disappointing, didnt seem fresh (e.g. crab dry compared to what we have had elsewhere) and some fish on tough side."
• "The crispy courgette main was disappointing. The slabs of courgette were wet and warm but not crispy."

Atmosphere & Location

Pros:

• "Stunning views of the marshes and coastline from the dining room and terrace."
• "For those cooler late summer evenings, they provide blankets."
• "The USP is the location, the view is beautiful, out across the marshes, boats and sea lavender, its quite unique."
• "The surroundings are OUTSTANDING!!!"
• "You can enjoy the most incredible view of the Norfolk coast."
• "This is a lovely gastro pub with great views of the Marshes."
• "Wonderful location with great coastal view from the upper rear Restaurant A-la-cart dining area& terrace."

Cons:

• "Looked like a lovely place to stop for a meal and drink. Unfortunately, we turned up on New Year's Day without a reservation, so we missed out as nowhere to sit."
• "Told couldn't have a table as they were saving them for bigger groups."
• "I can't comment on the main restaurant, but the marquee where we had lunch was poor."
• "More set up for the holiday makers or second home owners. Locals don't seem welcome at all."
• "The seating area was both uncomfortable and unattractive - little effort seemed to be paid to the experience of the diners, considering the £65 price tag."
• "The view from the deck is good although you do also overlook the very busy car park."
• "The disabled parking spaces were located at the bottom of a hill, and not near the entrance to the restaurant where disabled places could be sited."

Value for Money

Pros:

• "And for the quality the price was great!"
• "Not a place for every day, but definitely worth going to for a special dinner."
• "My meal was good value and tasty 😋"
• "Food was good and reasonably priced."
• "Dinner for 2 (starter, 2 mains, 1 dessert) with a glass of wine was consistently under £90."
• "Good drink selection- and well choreographed offering."
• "A wonderful selection of fresh seafood. The best Sunday roast dinner I've ever had was in the pub area."