Prestige Vehicle Repairs - BMW Specialist Essex Reviews Summary

Customer Service

Pros:

• "Right from the start their customer service has been fantastic right through to the standard of workmanship, you don't get many garages like this."
• "Staff at prestige vehicle repairs have always provided me with a superb service. Their customer service is excellent."
• "Nick is a software wizard and he will make you feel like family."
• "The dedication, quality and professionalism shown by all the staff is amazing."
• "Thank you very much. You guys really did go above and beyond for me."
• "Extremely happy with the services provided by all staff members. All members of staff are very nice, friendly, very helpful and on the top very professional."
• "Absolutely love the customer service here. Very informative, kind and friendly staff."

Cons:

• "Customer service really sucks. Trust me!!!!"
• "Used this garage a number of times in the past, and totally agree with all the positive reviews. Only concern is that they are becoming a little complacent about the jobs they take on."
• "Do not use them. You will regret it. Saw the mechanic use a YouTube video to see how to do jobs."
• "Please Please Please do not use them. You will regret it."
• "Prestige are obviously not capable of doing the repair, and rather than admitting that they just ignore you."
• "Horrible! I cant believe that they do such a good quality work by using people, and treat their employees so bad."
• "I am just angry of wasting my time and money with them, and hope I can help others avoiding wasting time and money with this review."

Quality of Work

Pros:

• "All work has always been carried out to the highest standards and at reasonable prices."
• "By carrying out these checks the guys found another root cause with an issue with the exhaust air temperature and resolved the issue the day the vehicle was put in."
• "They did such a fantastic job i can't thank them enough, you really do get absolute piece of mind with these guys."
• "The quality of service was 100% honest & reasonable priced."
• "The quality of workmanship and the customer care is second to none."
• "Top workmanship and genuine honest service."
• "This aptly reflects the high standard of quality and consistency in their work!"

Cons:

• "The BMW specialist wasted one week of my time... They are specialist in wasting people's time and excuses for your lack of knowledge."
• "I had an intermittent ad blue warning light and asked them to investigate... So hard to say who has done what without me spending more money. Sods law."
• "They told me it’s the turbocharger that has failed and needs to be either refurbished or replaced costing me roughly 2500£... just to find out it’s the DPF that’s causing the car to go in limb mode and the turbo is perfectly fine."
• "Also diagnosed my vehicle but did not include all parts needed so ended up in worse shape than to begin with."
• "The 'expert' diagnosis identified a fault with the pump. The pump is fine. It was a hydraulic leak."
• "After 2 weeks having heard nothing, I chased them, and they told me they would be in touch. Never heard from them again."
• "I do not recommend doing m.o.t. with them and instead of miles they entered km I realized when selling the car the buyer noticed it and thought that I had rolled back the odometer by 62,000 miles I will definitely not go back there and check the papers carefully when doing inspections or other repairs."

Value for Money

Pros:

• "I drive away knowing that I haven't been ripped off!!"
• "They offer a friendly professional service with very reasonable prices. I highly recommend."
• "Much appreciate the prices, compare to BMW dealer."
• "The prices were good in comparison to others."
• "Their prices are very good and affordable as they are honest guys and won't rip you off."
• "Are very reasonably priced."
• "They were significantly cheaper than two other quotes I got from reputable local garages."

Cons:

• "I paid money which was a waste."
• "Prestige (they are anything but...) are unprofessional, I paid money which was a waste."
• "This notion that car dealers charge higher price is a fallacy...it worth checking before taking your car to these small garages with the hope of reducing cost."
• "Would not recommend anybody to go to this back street shop."