Plan9Ealing - Tattoo & Piercing Studio Reviews Summary

Staff Professionalism and Friendliness

Pros:

• "Every interaction with all members of staff were genuine and made me feel as if I had been a return customer."
• "All of the staff were very friendly and welcoming."
• "The gentleman who greeted me was equally lovely."
• "A+ These ladies and gentlemen are the best. The customer service and expertise is outstanding."
• "The staff, at all times are respectful, Friendly and articulate, working as a team."
• "Roland and the staff made my experience awesome."
• "From the moment I 1st set in here I felt at ease. Everyone was so warm & welcoming."
• "Super friendly, knowledgeable staff. Very clean environment."

Cons:

• "The guy I booked an appointment with was friendly, and suggested I come back for a consultation with Edgar who could draw up some ideas.. I went in for my appointment and was out within 1 min. When I asked him to help design something to join my current tattoo with my new one I wanted, he said it was my body and he didn't do that. I want a tattooist who has artistic flair and can create art.. this guy was rude, dismissive and not helpful."
• "Today I witnessed a member of your staff team, being totally unprofessional towards a lady with a young child."

Cleanliness and Hygiene

Pros:

• "This shop is exceptionally clean and then have the best customer service."
• "The studio is clean, well lit, all equipment is sterilized and needles individually packaged."
• "My Daughter got her belly button pierced here, the studio was very clean, staff were really friendly and welcoming."
• "I’m also impressed by how clean everything is and how seriously you take that."
• "I had a great experience here. I came in to get a cartilage Tragus piercing. The studio was very clean and tidy."
• "The shop is very clean, tidy, bright. The staff is very friendly, they make you feel very welcome."
• "Very impressed with the hygiene level, very friendly staff."
• "The place is really light and airy and perfectly clean."

Cons:

• "Nightmare experience and now terribly scarred. Inexperienced tattoo artist went too deep into my flesh with the needle and this made the tattoo turn to horrible ugly scars on my arm after healing."
• "I didn't catch the name of the lovely woman who pierced my nose but she was fantastic! She talked through everything with a lot of clarity and explained every step, and made me feel really comfortable. I came in on a whim after my original piercing had sealed up, and I would definitely come here again. The shop was clean and bright, and all of the staff were friendly and welcoming :)"

Piercing and Tattoo Skill

Pros:

• "The tattoo I got was skilfully executed and is exactly what I wanted."
• "The piecing itself was painless so that’s testament to her skill and experience."
• "I had 3 piercings done by Tyra. She is absolutely incredible."
• "The piercing was done in a matter of seconds and i’m really happy with it."
• "The whole team at Plan9 were great from the start for my first tattoo."
• "I got a triple forward helix done yesterday at this awesome place! Kim and Pete were so great, they answered all of my questions about the piercing and were so professional, but so friendly at the same time!"
• "Got my ears pierced by Sarah! Would very recommend her To anyone, she makes you feel comfortable and is very patient with you."
• "I had two piercings done by the lovely Gemma!"

Cons:

• "I don't need to lie there was mistakes made. And pablo had to amend them. And I did not ask for the chain to look like that !!"
• "Inexperienced tattoo artist went too deep into my flesh with the needle and this made the tattoo turn to horrible ugly scars on my arm after healing."
• "Should have known they were unprofessional after the artist spent the first 30 minutes of my paid time looking for ink for the printer and trying to do preparations which should have been done beforehand."

Customer Experience and Service

Pros:

• "The lady who changed my jewellery was very nice but later in the evening, I noticed the ball had come off."
• "Popped in to get an industrial piercing and the process from start to finish was great."
• "Super clean great friendly atmosphere more importantly great artist's could not fault the guys and ladies at Plan9Ealing."
• "Just went in to ask how much for a small letter P on my wedding finger and a name on my wrist."
• "Kim did my piercing and i am i love. Was unsure as to what i wanted and she took her time explaining and finding the right option for me."
• "A very positive experience. Clean, calm and unhurried. A huge amount of effort put in by tattooist Tori who obviously cares about her work."
• "Looked after me extremely well throughout getting my first tattoo last week."
• "This shop is great and the staff are super friendly. Felt through ease during my experience and the knowledgeable staff gave me a great sense of ease."

Cons:

• "The manager wasn't very accommodating. He said if I wanted a replacement I would have to pay £15 again?!"
• "I fixed my previous tattoo on saturday and I must say it finally took shape. Veronika, because it is about her made him look finally the way I wanted."
• "Unfortunately I didn’t receive the experience I was hoping for with Plan 9."
• "Just went in to ask how much for a small letter P on my wedding finger and a name on my wrist. £150. For 10 minutes work, I don't think so."