Project Timber Reviews Summary

Customer Service

Pros:

• "The young lady at the end of the phone (Stacey) was more than willing to help to accommodate my wishes."
• "Project Timber customer service team communicated with us all the way from the purchase day to the actual delivery."
• "I have to thank Jamie for a friendly and understanding manner. He made ordering and the decision making process much easier."

Cons:

• "This company offers the most shambolic customer service - several emails unanswered."
• "Arthur and the customer service team seem polite to talk to but offer no solutions or any help with resolving the issues."
• "Customer service consists of ignoring you, your calls and emails. Ended up buying a load of extra materials from b and q and sorting it myself."
• "The customer service and care provided especially by Rebecca Tyas excelled."
• "We called to explain we would need notice before scheduling the delivery and Project Timber said that would be fine. Yet, they went ahead and scheduled the delivery themselves."

Product Quality

Pros:

• "I was given a original delivery date and due to weather conditions recently I changed my delivery date on let's just say more than one occasion."
• "The windows are the thinnest plastic I have ever seen, we live in a windy area, so not looking forward to that."

Cons:

• "I spent near on £1000 on a shed... my shed leaks on all the panels... I’ve got water running down the insides and puddling on the floor."
• "The machine cuts are very poor and the panels were badly tacked together, a lot of planing was required, and clamps to get the panels to line up correctly with no gaps."
• "The windows leaked due to not being sealed correctly and water pooled in the corners."
• "Wasn't sure where to order my parts from, got recommended project timber from a family member."
• "Very poor quality and nothing lines up together so it's an absolute mismatched looking shed."

Delivery & Assembly

Pros:

• "Tried a few companies and sites but project timbers website was easy to use and allowed us to custom build our garden workshop."
• "Was pleased with my garden shed. Delivery was excellent as it came a day earlier than expected."
• "Easy to order and they gave us a rapid delivery time."

Cons:

• "The shed arrived soaking wet and mouldy."
• "5 days later a pack of random timber was delivered and left on my drive - no gable ends, no window fixings."
• "Had a whole lot of chew with delivery date. Gave them 2 weeks notice and planned our installation. Paid to have someone install etc. Thing arrived 24 hours late."
• "Delivery was sent out with the full knowledge that parts were missing in the hope they would be overlooked."
• "Project timber are very good at making promises, pity they don’t keep to their word."