KAZBAH Reviews Summary

Customer Service

Pros:

• "The two lovely ladies made me feel welcome and at ease, they were very friendly and professional."
• "Absolutely fantastic service, professional and caring."
• "Staff are so friendly and knowledgeable."
• "The staff are knowledgeable and friendly, and so reassuring for those who are nervous or have plenty of questions!"
• "The staff on reception are amazing too and super helpful!"
• "The staff were absolutely lovely, making sure everyone was alright and supporting my friend, who has a fear of needles, incredibly well."
• "The staff were so kind and I will definitely get any future piercings at kazbah."

Cons:

• "Disgusted by the attitude of the bloke in the shop this evening, no regard for customer service and spoke down to me in such a passive aggressive manner."
• "Rude and racist customer service. Would not advise any POC to go here as they are extremely dismissive."
• "However, the man at the front that wears the tinted glasses is just so rude."
• "Will not be recommending this shop to my worse enemy."
• "I was astounded by the attitude and condescension I received and left feeling a bit upset with the way I was spoken to."
• "He was rude and kept shutting me off saying there’s nothing he can do."
• "But the girl at reception when I went today was so incredibly rude."

Piercing Quality

Pros:

• "I am stunned at how smooth the piercing itself is."
• "The piercers are so professional and have been amazing, quick and caring during the initial piercing as well as the after care."
• "The piercing was done literally within seconds with a needle! It was such a quick and clean process."
• "Numbing spray he applied made the piercing totally painless!"
• "The piercing was quick and painless as it could have been."
• "The piercing rooms are clean and all needles, jewelry, etc., is sterile."
• "The piercing was over within a few seconds!"

Cons:

• "I urge you not to go to Kazbah, even for impulsive piercings like my own. Chances are your piercings will take forever to heal due to their poor choices."
• "Please do not get pierced here, clearly they use very bad quality metal for your piercings!"
• "Honestly the worst thing I have ever done was trust this business with my face."
• "Wont be coming back as my piercing got infected here."
• "Now I have a lump inside my nose. Not to mention other piercing is wonky."
• "The metal in my nose feels extremely cheap and tacky, as there is a black mark that I was told I could get rid of the soapy water over a month ago, but I have been washing it with soapy water every few days and it still hasn’t gone."
• "Got an industrial piercing done with two separate bars which should not be done."

Hygiene and Aftercare

Pros:

• "Beautiful place and most important HYGIENIC place!!!"
• "Good aftercare advice given before we left."
• "Everything was well sanitised and there was a big choice of jewellery which was nice."
• "The place was clean, I can’t fault anything!"
• "The place was very neat, hygienic and clean."
• "They were all wearing PPE, made sure everyone hand sanitised on entry, social distanced and restricted the amount of people inside, the room was clean and sterile equipment was used."
• "Covid compliant and sterile environment!"

Cons:

• "The aftercare I was given was somewhat brief and was told to just run warm water over it."
• "Tried to reach out for advice but no help really."
• "Yes I’ve had issues in the past with piercings not healing or being given incorrect advice to look after the piercings."
• "I'm disappointed and saddened. Zero after care offered apart from a black and white leaflet."
• "Got my helix done here and a day or so later I knew something wasn’t right, my ear was throbbing, hot to touch and seeping."
• "The pictures show my helix piercing 4 days in, making me feel sick, unable to sleep, no circulation in the ear, dizziness."
• "My piercing developed an infection within 3 days that resulted in me having to be urgently put on antibiotics."