wagamama brighton Reviews Summary

Service

Pros:

• "Staff’s lovely, efficient and so friendly!"
• "Manager Oli and our waiter Wilkie were fantastic."
• "Our server was so friendly and helpful, John from Beirut couldn't of been better."
• "Andrew literally slayed the game we are from Australia and I have never experienced the level of professionalism whilst maintaining an individual personality."
• "The manager and staff were SO nice."
• "Staff were quite pleasant and we're very attentive with my child's gluten free needs 😃"
• "The staff is very nice, and the place is clean."

Cons:

• "We enjoy the food at Wagamama, but the service on our last two visits has been chaotic."
• "Most of the waitress’s chatting by the bar, when food and drinks had been ready to serve for sometime."
• "The staff there were inadequate to deal with a simple spill, the way in which the regional directors dealt with this situation, was quite frankly disgusting unsympathetic, and rude."
• "The service was poor. We had a 2 year old child with us and asked for colouring pencils but we were given 3 broken ones."
• "Staff never came back to see if everything was ok, which is starting to be the norm here now."
• "The service given by management was terrible and unsympathetic to disabilities."
• "Pretty terrible service from the staff today, one main dish arrived and then was finished before staff even checked if the other main dish had arrived."

Food Quality

Pros:

• "Always great service from wagas. Super friendly staff who know their dishes. New dishes on the menu were really good."
• "Delicious food."
• "Food was delicious and filling. I had the Chicken Pad Thai."
• "Highlights for me were the Sake, Vegan K-Dogs and the Bang Bang Cauliflower which was excellent."
• "Great food freshly prepared and as described."
• "Had the Spicy Prawn and Kimchi Ramen, was so lovely! Rich broth, beautifully cooked prawns, and a good amount of spice!"
• "Amazing food as always and very friendly staff."

Cons:

• "It's not cheap and I won't keep throwing money down the toilet when I can make better at home."
• "The chicken katsu was dry n over cooked."
• "Main was katsu curry, which was tasty but just warm, temperature wise."
• "Absolutely vile. Ordered a Pork Ramen and the noodles were so undercooked that they crunched."
• "The food was alright but id say a bit overpriced for what it was."
• "One of the worst meals I've had out (duck donburi)."
• "The katsu curry was disappointing. It wasn't presented in the most appetising way, and it was more like a Chinese curry sauce you get from a fish and chip shop."

Ambience

Pros:

• "It is commonly crowded but in a good way, I like the good vibe there."
• "Ambience is great."
• "Even better now thanks to the social distancing screens!"
• "This is a great place to eat, the benches and long tables provide a social eating experience."
• "Such a brilliant night at Wagamamas Brighton!"
• "Nice place, good food, nice service, affordable prices."
• "This is a wonderful place in Brighton, and what is striking is that the employees work with love and happiness, and this is a rare thing with the pressure of work and the amount of visitors."

Cons:

• "The downside is that it can get very noisy here, and the noise level is so high that conversation becomes difficult."
• "It was so loud inside the restaurant I could barely talk to the person next to me."
• "One thing I DID NOT like was how close together everything was... AND THE NOISE?? Too loud..!!"
• "The layout resembling a cafeteria doesn't allow for an intimate atmosphere."
• "If it were just on the food this place would get 5 stars. However due to the layout of the open kitchen it's deafeningly noisy."
• "Fruit flies throughout."
• "The only thing that I don't like are these long sharing tables, I usually go with family and prefer to have a separate table for ourselves."

Value

Pros:

• "Food was good however there was a hair in my food this was removed from the bill without asking so props to isaac."
• "Service was good, nice ambience and shop is open till late for those who crave late dinner."
• "Great food (and pretty healthy) at reasonable prices."
• "Reasonably priced and quite tasty Asian Fusion."
• "Excellent food quality, taste great and consistent with other branches."
• "They gave it to me free of charge."
• "The food exceeded my expectations."