New Beach Holiday Park Reviews Summary

Accommodation Quality

Pros:

• "The van we stayed in was great location we had parking next to the van. The van was very clean."
• "Stayed in a gold caravan for four nights last week and it was great."
• "The caravan was cheap and cheerful."
• "The caravans are pretty good too."
• "Lovely clean site and caravans, the staff are friendly and helpful."
• "Kids enjoyed themselves, caravan was clean and tidy and of a good size for my family of 5."
• "Caravan was clean on arrival."

Cons:

• "Dirty and old caravan, not cleaned properly, smelled awful."
• "The bed linen was cheap and nasty, the condition of the cleanliness was questionable."
• "Unfortunately our caravan is not very clean especially not happy as what is going around this time of year (Covid)."
• "The state of the caravan was, in my opinion not ready for rental."
• "The dirtiest caravan park I’ve ever been too."
• "Caravan not very well equipped and what there is, is very old and needs replacing."
• "The caravans unfortunately are not the best. Bit shabby and to be honest not very clean."

Staff and Service

Pros:

• "The life guard on duty was friendly and professional."
• "The staff are always so polite and patient."
• "Reception friendly and efficient."
• "Staff were pleasant and helpful."
• "All the staff were particularly professional and polite, nothing was too much trouble."
• "The staff were amazing, Especially paul, he was brilliant."
• "Bar staff were hardworking, and very professional when it came to any problem."

Cons:

• "Unfortunately a member of staff under the name Stu let down the friendliness of the park's staff he is the ONLY member of staff which is unfriendly, rude, grumpy, lazy, disrespectful."
• "Staff were rude... Food was undercooked and when sent back the attitude and comments from staff were atrocious."
• "Some staff seemed to have a couldn’t care less attitude."
• "The restaurant/bar staff were not the best, we walked out in the end."
• "We only saw younger members of staff that didn't seem to know what they were doing."
• "Staff at the bar were very rude and seemed to lack in customer service skills."
• "Reception staff not helpful, bar staff so slow."

Location and Accessibility

Pros:

• "The beach is just opposite the park. (very clean)"
• "Hythe beach is only a 3minute drive away where you can access the beach easily enough."
• "The location to the main Dymchurch beach and funfair was also very good."
• "It is based in a prime location for all of the attractions in the area with quick and easy access to the coastal towns and tourist attractions."
• "What a lovely spot for a Caravan park."
• "Great location so close to the beach and brilliant facilities."
• "The park is kept very tidy and right next to a beach too."

Cons:

• "Thought on sea front, brochure didn't say a massive storm wall was there. Massively hindered my limited mobility, couldn't go on the beach."
• "You do need a vehicle to get to local activities unless you enjoy long prom walks in the wind."
• "The site itself is kept ok standard, however please be aware when booking this is not an accessible beach as it is all huge boulders."
• "If your expecting a beach across the road forget it."
• "Amusements constantly broken."
• "No parking next to the van which was annoying."
• "However, it is not near a usable beach, the sea over the road comes up on enormous boulders used to protect the sea wall."

Value for Money

Pros:

• "Both times it came to around £65 for a family of 4 including drinks and desert for 2."
• "Good food in the dining restaurant from breakfast to evening meal, can’t fault it."
• "The food in the bar was amazing."
• "Good price, good location for getting around."
• "The pub/restaurant next door however was a delight. Interesting decor, fabulous staff and an absolutely delicious carvery!"
• "Great facilities. We especially loved the art and crafts at the Pottery Lodge."
• "Lovely refurbished indoor pool."

Cons:

• "The menu on offer was nothing better than a burger bar/ takeaway, 30% of items were out of stock."
• "However, for the money I paid, nearly £400, I was expecting more than I got to be honest."
• "The breakfast was questionable, for the price I paid."
• "Overpriced and untidy park."
• "Do not go as this place is absolutely disgusting and terrible for guests who are not owners."
• "Onsite bar and restaurant very pricey and was terribly disappointed with the food."
• "Food ordered will take at least one and a half to two hours to get and when it arrives its cold."