Fortnum & Mason at The Royal Exchange Reviews Summary

Service

Pros:

• "Service is great, the atmosphere is lovely."
• "The service was really good and the food was amazing!"
• "Staff are observant and great. Food was out quick and was a high quality."
• "We were well looked after and the service was very efficient."
• "Service was lovely, everyone was very friendly and location is nice."
• "Everyone was very friendly and attentive and we felt well looked after."
• "The entire place was great, and the ambiance is top notch. All the staff who attended us were lovely."
• "I’m blind and a guide dog user. This was as near a perfect experience in accessibility and inclusion I’ve ever had."

Cons:

• "The food was poor and the nicer choices cost extra."
• "Our server was a little odd. She forgot us a couple of times."
• "The attitude of the hostess was very unpleasant like if we ask for a free table!!"
• "The staff deliberately ignores you, not bothered to check in."
• "I was told all tables fully booked and was sat at the bar for that reason."
• "Waiters deliberately ignore you, not bothered to check in and make excuses for their poor service."
• "We both got the royal exchange tea and it was ok but not as robust as we would have liked."
• "The staff did not even return to inform us. So no more sandwiches and not once did any staff think to check in on us!"

Food Quality

Pros:

• "All courses were delicious and the welcome cocktail was also very nice."
• "Food came quickly and was extremely well cooked."
• "Nicely prepared food, good service and reasonable for the price."
• "Food was good but the service from Beatrix was the stand out for us."
• "Food was DELICIOUS and the drinks were very tasty. Recommend to anyone!"
• "My first Fortnum and Mason's Afternoon Tea was exquisite!"
• "The food was delicious. My chicken ceasar salad had a piece of crispy chicken skin served with it and it was YUM!"
• "The tea flavours are heavenly and a good variety you can choose from."

Cons:

• "The name Fortnum and Mason gave us certain expectations but they weren’t lived up to."
• "The lamb was quite chewy not quite sure which temperature it was cooked."
• "The worst steaks I've ever had and the peppercorn sauce never been peppercorn sauce, very bitter and foul tasting."
• "We had afternoon tea and I have to say that the lemon curd (or as we joked, lemon curdle) was probably the worst we ever tasted."
• "Sandwiches arrived and the bread was a bit dry, as if it had been left out too long."
• "The food is bland and was served luke warm. I heard another table saying this too."
• "Considering I buy food from the store I would expect the food served to be of a high standard. It was shocking."
• "The worst company I have ever ordered from."

Ambiance and Location

Pros:

• "The location at the REL is gorgeous. The bar design was beautifully constructed."
• "Was the most beautiful building and was well-lit."
• "Amazing atmosphere and nicely decorated. You feel very welcome."
• "Grand decore bringing an art deco atmosphere to life within the classical setting of the Royal Exchange building at the heart of London."
• "Certainly an ideal place for those who want a luxurious experience during an outing!"
• "This is a big department store located in London, different kinds of tea ＆ other products can be bought here."
• "A great place to spend time, shopping, buying gifts, shopping and buying gifts."
• "A great and wonderful experience. We had the champagne tea for two and it was perfect on every level."

Cons:

• "Restaurant was in a weird location, very loud building with shops all around so didn’t feel private."
• "The venue is an interesting one but very open to the public walking around our table."
• "Like eating in a goldfish bowl."
• "The layout should be redesigned for a slight privacy."
• "At the end of my meal place was still empty."
• "Lovely location but FREEZING cold. Couldn't take our coats off, no heaters in the vicinity."
• "That's the last time I go to any F&M, anywhere."
• "It's always easy to tell when a business is trading on the name more than the product."