Millway Medical Practice Reviews Summary

Medical Service Quality

Pros:

• "Dr Lewis recently provided an outstanding service both before and after an operation."
• "A big thank you to Dr. Yann Gelister for his exceptional service for my son Henry today."
• "Dr Nick Dattani has been fantastic with me throughout the process of my recovery."
• "Dr Daniela Amasanti DeBono. Very pleasant and helpful doctor."
• "I would like to thank Dr Nikesh Patel especially for his care and professional services to my daughter."
• "Dr Seres at the practice has been amazing."
• "The Doctor, Nick Dettani was kind, empathetic and helpful."

Cons:

• "Millway have also lost some excellent and empathetic doctors such as Dr Dufu as well as a couple of others and the new ones seem stressed and rushed when you eventually see them."
• "Also, don't bother going to them with dermatological problems - they will likely tell you that it is a 'cosmetic' problem."
• "One of the worst surgery that don’t even deserve one star. specially the receptionist are very rude and some of the doctors at this surgery doesn’t know anything."
• "I have never in my life felt less care than I did from one particular doctor I saw last week."
• "The lady GP neither took my temperature nor checked my chest or back. She did not examined me at all."
• "I've always had good service from this practice, however I recently tore ligaments in my knee and have been off my feet for nearly 8 weeks, I feel I've been dismissed and ignored."
• "Absolutely awful care. Failed to make a referral correctly, lost my blood test results, and zero communication."

Appointment Accessibility

Pros:

• "Must be said that for kids you always get an appointment when needed."
• "People often complain of the difficulty getting through to a GP but being offered an appointment within 20 minutes of contacting the surgery is worthy of comment."
• "Visited Them on early December, queue up 1st thing in the morning to be seen by the doctor and they gave me a later on the day appointment."
• "Nikesh Patel has been absolutely excellent. He saw me in person within 45 mins of making an appointment."
• "We have been going to this surgery for almost 20 years- we have never not been able to get an appointment in an emergency and have always found the doctors excellent and the rest of the staff polite and very helpful."
• "Having logged an e-consult request late on Friday, asking specifically if it might be possible to speak to Dr Dattani, I was delighted to receive a call first thing Monday morning from Dr Dattani."
• "I love the online eConsult, very helpful Doctors and very fast response time."

Cons:

• "I tried to call them 20 times but no body answered it then i went physically in to get appointment but lady over there she said we don’t have any slot available."
• "Worst reception ever. i spend 35 mins in a que for them to answer the phone even though the automated service was saying i was no 1 in the que."
• "Impossible to make an appointment to see a GP."
• "When you call them you have to wait more than half an hour."
• "DR Hall always seems to be on holiday I was told by a very dismissive receptionist that I could not have a triage for at least five days."
• "Impossible to book an appointment. They claim the phones are opened at 8am but no one has ever picked the phone up on me."
• "Then any online appointments that you can book are two months down the line."

Reception and Administrative Staff

Pros:

• "The receptionists at Millway Medical Practice are very polite and friendly, they work very efficiently."
• "Linda is awesome as a receptionist always know what to do"
• "I spoke to a charming and very helpful receptionist."
• "The service at reception is fantastic."
• "phone staff always polite and friendly and deal with your queries quickly and efficiently."
• "Staff have always been friendly and caring, especially two particular ladies at reception who are always so warm and truly do their best."
• "The staff at Millway Med Practice have been very helpful, they have always returned my calls and given prompt assistance."

Cons:

• "Worst reception ever. i spend 35 mins in a que for them to answer the phone even though the automated service was saying i was no 1 in the que."
• "Her tone was slightly rude and did nothing to check and served the next customer."
• "Their receptionists include some of the most disinterested and unpleasant staff I have ever had to deal with."
• "Absolutely ridiculous Eastern European receptionist. Not helpful at all."
• "On top of the gross incompetence, the reception staff are utterly disrespectful."
• "Extremely rude, unprofessional and sarcastic receptionist called Jackie whom I have made a formal complaint of to NHS England."
• "Reception and telephone booking staff are rude and unprofessional."