Address: Outlet, Freeport Village Charter Way A1 & A2 Freeport, Chapel Hill, Braintree CM77 8YH, United Kingdom
Phone: +441376316000
Rating: 4.1
based on 129 reviews.
Service
Pros:
"Really attentive staff."
"Cannot fault them, superior service, food and price."
"Clean and welcoming staff."
"Service is quick and a little rushed as it does get busy."
"Service was fairly quick, all food was cooked very well. The waitress had a brilliant memory as well, top marks for her."
"Service was good, and waiting time for food wasn't bad either."
"The service was excellent."
Cons:
"The service in the restaurant was slow so we should have just sat outside."
"The service wasnβt bad it was just slow."
"The service was really slow."
"Very poor service this is at 2pm around 4 other people in the dining area. So slow."
"Service was poor - there were 5 tables and 7 members of staff but couldn't get their attention to order or pay."
"The service however was awful we booked a table for 4 as its the summer holidays it was logical when we arrived this lady shouted rudely at a colleague to seat us."
"Extremely slow and poor service. We were waiting over 20 minutes to be served."
Food Quality
Pros:
"Food was excellent, we had 3 different types of pasta and every single one was πππ"
"Chips were 10/10."
"Finally discovered a decent restaurant that does great food, with very friendly helpful staff, nothing was too much trouble, we will definitely be back. 5 stars!!"
"The food was very good, could not fault it."
"Fries were delicious and calamari starter was scrumpy too."
"Lovely Italian food and vrills the bread on eat platter was divine and the cured meats were a luxury, the spaghetti pomodoro was perfect as well as the mushroom and grilled halloumi burger."
"The food was delicious, the service was amazing."
Cons:
"Restaurant is well decorated and spacious, plus the service was prompt but unfortunately the food was decidedly flavourless and uninteresting."
"There was no taste to it at all & chicken was hard as well like itβs been cooked long time before they serve it to me."
"Calamari was overcooked, mushroom and goats cheese penne was missing the goat."
"The marinade of herb chicken has too much of herb and basil which made it taste bitter."
"Food isn't as good as it used to be."
"Food was a disappointment, 3 dishes were over cooked, flavourless and not worth it."
"The gravy was essentially flour and water with a hint of salt and the dauphinoise potatoes tasted like chemicals."
Ambiance
Pros:
"It always has such a nice atmosphere."
"Great atmosphere."
"Lovely atmosphere inside."
"It was busy but comfortable."
"The whole atmosphere inside is welcoming and relaxed."
"Warm and homely restaurant."
"A lovely restaurant with a casual vibe, selling a good selection of pizza, pasta, burgers etc."
Cons:
"Music was a little loud, but thankfully they turned it down."
"Only down side is the lighting was very dim making it difficult to read the menu."
"The stairway to the toilets is beyond grim - needs a good clean and a fresh coat of paint - and the toilets themselves are nasty."
"The group of people near us were super loud."
"When going to the toilet the stairwell area stank of cigarettes."
"Music was incredibly loud and the impression was staff were kind of preparing to close an hour earlier."
"Didn't appreciate dirty lamp shades above my food so spoke to Manager."