Dexters Fitzrovia Estate Agent Reviews Summary

Professionalism and Responsiveness

Pros:

• "I am particularly grateful to Dexters representative, Daniel, who was extremely professional and listened to our needs and preferences."
• "Always thorough, friendly and willing to go a bit further to help make the process as smooth and hassle-free as possible."
• "All the paperwork was handled very efficiently and all of my questions were answered promptly with care."
• "Daniel Taylor who was extremely professional and really went above and beyond for me to view a suitable property for my situation."
• "I felt Richard provided honest, genuine and experienced guidance during the search for tenants."
• "George was such a pleasure to work with. Such a great guy. He was patient and supportive throughout the process."
• "Nahida at Dexter’s made this process incredibly intuitive for international students and first time flat letters."

Cons:

• "Their charges are extortionate and unfair - you will have to pay a lot to move in/ move out."
• "Dexters managed to long finger it for nearly 3 months to grind me down into accepting the tenants poor offer."
• "However, we learnt that she has left and the new team who took over seemed to be less committed."
• "They asked me to produce quotes for repairs but when the tenant claimed they could get the repairs carried out cheaper I requested (reciprocally) a quote to prove this price which Dexter's didn't bother to get."
• "As tenants, we found this branch to be unprofessional as property manager as they very poorly treated us."
• "When the property was being marketed for new tenants, we were constantly being bombarded daily by some 10 different estate agents they had given our personal contact details to requesting access to view the property."
• "We were also erroneously charged for a broken chair when it was already broken when we took over the house."

Customer Service and Support

Pros:

• "Amazing team, provide excellent service, experienced workers, always available for helping in something I was need."
• "Fully recommended and will use again without any hesitation."
• "Highly recommend Dexters Fitzrovia!!"
• "She’s been fast, diligent, flexible & transparent."
• "I would never thought looking for a property could be enjoyable but Renee made it happen."
• "The entire team was incredibly helpful."
• "I can’t recommend dexters enough and I’m pretty hard to please !!"

Cons:

• "I have to change my opinion based on what just happened but after keeping us waiting for nearly a month! That person just called us today to let us know that somebody else took it......it's a disgrace and not professional....I am so disappointed from this attitude."
• "The team at this branch clearly lack experience and are unable to deal with day to day property management."
• "The branch manager seems to be backing the rudeness and arrogance of the staff."
• "If you're a landlord my advice would be look elsewhere to a company who has both the landlord and tenant's interests equally in mind, I certainly will be in future!"
• "I would strongly advise others to look to other agencies or online services."

Efficiency and Effectiveness

Pros:

• "They helped me rent my dream flat in London in less than 24 hours!"
• "He was very effective and fast with his work."
• "He was extremely responsive and all properties he showed me were nice and matched my search criteria!"
• "I have been using Dexter’s for many years to help rent out my properties."
• "I would 100% recommend Dexters Fitzrovia!"
• "They always provide a few quotations for us to compare if things need to fix in the apartment."
• "I am very impressed by the service I received from dexters."

Cons:

• "Dexters managed to lumber me with antisocial tenants who caused my neighbours continual trouble."