Smith's of Ongar Reviews Summary

Service

Pros:

• "Service staff friendly nd very helpful..."
• "All the staff were friendly, but professional and efficient."
• "The staff were really friendly and efficient, with a personal charm."
• "Excellent service by proper waiters and waitresses."
• "The waiting staff are friendly, and eager to assist."
• "Service was exceptional all evening."
• "The hosting and waiting staff are super friendly and professional."

Cons:

• "The staff are not properly trained always leaning over you to pass food, pouring wine wrong."
• "Very noisy when we were there."
• "They didn’t give me regular hours and just rang me up last minute when they needed me."
• "Service was friendly, but rushed."
• "The waitress - Talia was unprofessional and foul-mouthed as was the assistant manager."
• "Overly attentive staff was a problem."
• "We also had 4 different waiters serving us which made us feel a little rushed."

Food Quality

Pros:

• "Food, drink and atmosphere/décor were amazing."
• "The food all fish courses was unbeatable."
• "The food is amazing here."
• "The food is high quality, served at a nice place and my was popping hot, had to let it cool down to enjoy."
• "The salmon had a good flavour and was of a high quality, sadly, it was overcooked, it was mushy."
• "The fish was exceptional. I had skate and it was perfectly cooked."
• "Amazing food, amazing staff."

Cons:

• "Not a lot of gluten free options, and not helped as I don't eat shellfish."
• "If you've got a big appetite and a small wallet, then this is not the place for you."
• "Really not cheap.. but wonderful for a special treat."
• "Lobster was great, scallops were undercooked (should of sent them back)."
• "The place is run by kids with no idea about service."
• "The salmon had a good flavour and was of a high quality, sadly, it was overcooked, it was mushy."
• "My main course monkfish with scallops the monkfish was overcooked and hard and the scallops were uncooked."

Atmosphere

Pros:

• "It's very smart and a nice place to be."
• "Great for special occasions too."
• "The dining is first class whilst the atmosphere and staff are welcoming and friendly."
• "Excellent food, superb service and Lovely atmosphere!!"
• "The ambience, service and attention to detail is unmatched locally."
• "The food here was exceptional."
• "The staff are always very professional & the restaurant itself has a sense of class."