Java Whiskers Cat Café White City Reviews Summary

Atmosphere & Decor

Pros:

• "Decor/atmosphere inside the cafe was all clean and stylish, and staff were all friendly."
• "Lovely relaxed environment with lots of cats to stroke and great coffee."
• "Great coffee, yummy cinnamon bun and best of all the atmosphere is exactly what I needed."
• "The atmosphere is very relaxed and the staff are friendly and attentive."
• "The atmosphere was calm and relaxing, and the animals seemed equally at ease."
• "So calm and relaxing, some cats are more playful than others, nice atmosphere and lots for the cats to do."
• "Overall the cat café is well maintained and clean with awesome atmosphere."

Cons:

• "Unfortunately the cross-contamination risks are extremely high in this cafe."
• "The whole set-up felt awful. There was no background music in the room, people outside were staring in through the window and so there was zero cafe atmosphere; it just felt weird and uncomfortable."
• "The vibe was weird and creepy."
• "It was silent and people were just really awkward and sitting at their tables not interacting much with the kittens."
• "No fresh air, room felt really warm and stuffy. General cleanliness."
• "And I wish we were given a headsup about the no shoes and no coats rule."
• "Also wasn’t pleasant to have to take off our shoes as they could clearly get accidental spillages or cat accidents on them."

Staff & Service

Pros:

• "The staff were very friendly, and booking was straightforward and easy."
• "The staff were so warm & welcoming!"
• "The staff was so friendly and so helpful."
• "The staff we met were very welcoming, Jake(?) was lovely and the other staff were nice."
• "Staff were absolutely lovely, kind & considerate!"
• "The employees were so friendly and were happy to answer any questions."
• "The staff were very friendly, attentive and clearly all have a great connection with animals."

Cons:

• "The girls who greeted us couldn’t have been more disinterested if they tried."
• "However, I have to say that the staff was quite rude."
• "Appalling service, waitress was very rude and made comments moaning about guests within earshot of other patrons."
• "I found service to be slow and staff as a whole to be a little dismissive."
• "One of the staff kept coming in shouting people's names unreasonably loud."
• "Staff are very miserable."
• "Extremely limited menu; incredibly rude waitress (she has pink hair if you want to avoid)."

Price & Value

Pros:

• "Definitely worth the money, as you are paying for them to be looked after well etc."
• "100% worth the money if you are a cat lover, a very relaxed experience that makes you forget you’re in the middle of Westfields in London!"
• "Its pricey but worth it for a special treat."
• "Yes, they are quite high. However considering location, cat food and litter prices, medicine (&vet visits), salaries and inflation I think it's a good price that I am willing to pay."
• "I would say the entrance fee is a bit expensive, but the entrance fee is used to support cats."
• "Expensive but worth the experience."
• "Tickets a bit overpriced but that's mainly due to the location."

Cons:

• "Java Whiskers charges 17-22 GBP."
• "Loved this cat🐱 cafe☕️ although very expensive and the food should be included in the £40 for two people."
• "Firstly £20 per person including for children is way too much considering it is a tiny room crammed together."
• "£30 per person for just being in a room with kittens for one hour and a half is a ridiculous amount of money."
• "For 20 quid I thought it was a rip off sadly."
• "Paid nearly £100 for 3 coffees (not worth the price) and 1 pastry."
• "The downside was having to pay a £25 cover charge and to not get a drink included in this price is quite disappointing."

Cat Welfare & Adoption

Pros:

• "All the cats & kittens are up for adoption as well!"
• "The cats in the cat lounge are all so sweet and bursting with personality."
• "The kittens are very chill and relaxed and well looked after."
• "All the staff are knowledgeable about the cats and clearly look after them well."
• "It makes my heart glad that eventually they'll find their forever home this way, probably much faster that if they were in a shelter as this cat cafe is an advertisement for the cats."
• "The cats are all up for adoption."
• "All the cats are shelter cats that you can adopt."

Cons:

• "The poor kittens are harassed by people."
• "The cats are unpredictable, and basically you can stroke them but you’re not allowed to pick up etc, and most of them are not playful or want any interaction if I’m honest."
• "The cats themselves seemed quite anti-social or potentially just did not like being touched."
• "Lots of cats were trying to escape so seemed a bit unfair on them really."
• "The cats had minimal toys to play with and only one high shelf to escape from customers."
• "The only downside is the animals all have ringworm!"
• "On top of very unfriendly behaviour, you will feel pitty for all these lovely skinny kitten which obviously suffering from malnutrition."