Brides of Southampton Reviews Summary

Customer Service

Pros:

• "Lily went above and beyond during my appointment."
• "Edna was wonderful from the moment we arrived, very professional, calm, very knowledgeable, not pushy at all, very patient and very helpful."
• "Emma made me feel at ease from the minute I booked my appointment to the minute I left."
• "Leia was fabulous, very welcoming, knowledgeable and made me feel great throughout the whole appointment."
• "Michelle was so attentive and made me feel so comfortable and confident."
• "They called me beforehand to get to know me and ask questions about my engagement, life, perfect dress etc and when I arrived they had Prosecco waiting for myself and all my guests."
• "Michelle and Gemma were so amazing and helpful."

Cons:

• "But overall I didn’t feel special and I think it was down to the consultant who contributed to my experience."
• "I recently collected my dress which I had paid to be cleaned. Once I had got the dress home I noticed several marks still on the dress."

Selection and Quality of Dresses

Pros:

• "I was struck by the stunning array of dresses, to match every bride."
• "Great range of dresses too from loads of different designers and budgets."
• "They have such beautiful dresses in a vast selection of shapes and sizes to suit all brides."
• "The dresses are absolutely beautiful and they have a wide range of sizes; as a curvy girl most shops I’ve visited have few, if any, larger sizes but I didn’t struggle here."
• "There are so many stunning dresses, but the service you receive really is amazing."
• "The dresses are absolutely gorgeous, and I'll be going back soon to try my two faves again."
• "The selection of gowns here is amazing and they are all such good quality!"

Cons:

• "She brought me a dress to try that was outside of my budget which I was worried about."
• "The dress I fell in love with was beautiful but felt it wasn’t as white as it should be."

Atmosphere and Experience

Pros:

• "All in all, fabulous experience, beautiful collection and the little touches (e.g. prosecco on arrival and candles around the room) made it perfect."
• "Literally had the BEST bridal experience, I was so nervous and panicking like crazy due to lockdown and the timings of our wedding but from the moment I walked in I felt like I was in the best hands."
• "I honestly could not recommend this store enough. I had the most incredible, personal experience here."
• "The boutique was very clean and tidy and felt very personal."
• "It was obvious to us all how much everyone there loved their job and it made all the difference as a customer."
• "The whole experience was lovely, it was such a warm and friendly atmosphere."
• "The shop itself was clean and spacious and decorated perfectly and the dresses were beautiful and high quality."

Cons:

• "It was a lot less crowded and 'fake' feeling which I could not say for some of the other stores I visited."