HoorQasim Reviews Summary

Customer Service

Pros:

• "The team were very good at communicating and their delivery time is so quick."
• "Staff are very professional and helpful- any worries/ uncertainties were handled with the most professional conduct."
• "My dress was delivered way ahead of time with regular updates, clear consistent communication."
• "All of my requests were fulfilled despite how specific they were."
• "Salma was so lovely, so warm and friendly and made my experience more enjoyable."
• "The whole staff team overall is such a pleasure to be around."
• "Promptly ordered my fully bespoke wedding Sherwani and they even included all extras."
• "The service provided by all the staff members was just beyond amazing!"

Cons:

• "Ordered a wedding dress from here they messed up the order. Half the skirt is brown stone half the skirt is white stone."
• "Owner refused to admit his mistake and hid the original piece and blamed the picture we had previously taken."
• "The fitting of the dress wasn’t great and neither was the shape of the dress what I requested."
• "No one was helping when I was ordering the outfit. They had a new girl who didn’t really know what she was doing."
• "Shoaib seemed to be the only one who was polite and had manners."
• "The worst bridal shop I have gone to whilst finding my sisters lengha."
• "Unprofessional customer service from shoaib and salma."
• "I wasn’t happy with the outfit when Went to collect which I also mentioned but they didn’t seem to care."

Quality of Products

Pros:

• "The dress I chose was immaculate and to be honest there is no one that comes close in the whole of Birmingham or London."
• "I ordered a very beautiful mendhi bridal piece... My order came way before time and came out perfect."
• "Their attention to detail and the care they have for their customers and clothes is amazing."
• "Absolutely loved every minute of my experience with Hoor, from the day I first stepped in till the day I got my dress."
• "The quality of the material and handwork embroidery is so amazing and beautiful."
• "My sister purchased an outfit from this shop which turned out not how she wanted despite telling them on the day several times how the ghara should be."
• "The most amazing shop for bridal outfits.. I travelled 130 miles to order my outfit from Hoor."
• "Both my outfits came out mind blowing loved them."

Cons:

• "More importantly the cheap stone design you’ve decided to carry out instead isn’t symmetrical it’s just random 3/4 of the dress is white stone 1/4 is brown?"
• "The shoes were way too big and the whole outfit was way too big even worse that the quality of the material was so thin."
• "Absolutely trash! The material is bin bag quality!!!"
• "Totally ruined the party wear dress too, measurements all over the place."
• "Lots of the details I had requested were missing."
• "They all tried to tell me it looks good on me and I should stop complaining."
• "The workers had no knowledge or experience in anything when asked for advice."
• "My sister wanted a particular style of lengha which my sister suits and had many outfits in that style. The lady...said that my sister won’t suit that style because she is ‘not skinny’."