Zizzi - Cambridge, Bene't Street Reviews Summary

Service

Pros:

• "Excellent. Friendly helpful staff."
• "Our waitress Aurora was kind, helpful, smiley and very efficient."
• "Really friendly staff, they even offered to give me another beer after my toddler niece dropped mine."
• "Warm, friendly service from all staff members."
• "Excellent service with both food and drinks."
• "Staff friendly and attentive."
• "Always great service."

Cons:

• "Our waitress was downright rude."
• "The manager who greeted us at the door was dismissive and borderline rude."
• "Been to so many Zizzi in UK... this can be the worst service I have ever got... I know Sat is busy, my friend and I went at 3 pm, the place was still quite busy, waited 10 minutes to be served."
• "Nobody approached us. Many of the staff saw us, they just ignored it."
• "To begin the service the whole night was awful, we were there for so much longer than we should have been."
• "The server was attentive in the beginning, but it became quite hard to flag someone halfway through the meal."
• "The worst service ever. More than 15 minutes waiting with no one even giving feedback, with several employees just ignoring us."

Food Quality

Pros:

• "Zizzi's serves fresh Italian cuisine at great value for money. The restaurant is bright and open which gives it a vibrant atmosphere and social vibe."
• "The pizza was really good and they had plenty on vegan/vegetarian options."
• "Food was served hot and portion sizes were generous."
• "The food was good too, especially the goats cheese with honey."
• "The food is really good."
• "The food is VERY tasty."
• "Nice atmosphere, open kitchen, well presented and tasty food."

Cons:

• "Overpriced, stupid and pretentious. DO NOT COME HERE."
• "Friendly service but food quite literally like eating an amazon delivery box."
• "The calamari to start was ok but the bruschetta I had was bad."
• "The pizza used to be thin and crusty, now it's small, thick and heavy and burnt. Awful."
• "Pizza is ABSOLUTELY horrible. Very bland and nowhere near the quality they advertise."
• "Food was oily, undercooked and tasted bland."
• "Food was served in good time but was not really much to shout out flavour wise & parts were a bit overcooked like the bread making it rock hard & the vegan chocolate fudge pudding tasted stale making parts of the meal almost inedible."

Atmosphere & Location

Pros:

• "Situated in a former bank, this branch of the popular Italian-style eatery is well located next to Cambridge’s Market Square, the Arts Theatre and Corn Exchange, making it perfect for pre or post theatre get-togethers."
• "City centre convenient for theatre."
• "Industrial-style space but still comfortable for lunch or dinner with friends or family."
• "Very nice and clean place to take a dinner."
• "This is a nice pizzeria located in the centre of Cambridge."
• "Fantastic interior and good central location."
• "Comfortable, casual and beautiful ambiance and decor with a gorgeous ceiling."

Cons:

• "Accessibility is an issue there, the entrance lift was not working and toilets are upstairs."
• "Set up of the door means the place is constantly freezing."
• "Also acoustics are terrible in that Bene’t street branch (which used to be a bank and should have stayed that way)."
• "The food is great, like any Zizi restaurant, the restaurant itself is a nice looking venue, but because of the bad acoustic, the sound is bouncing everywhere and this creates a very messy loud atmosphere."
• "Sadly little festive atmosphere."
• "Service slow, and the constant stream of delivery drivers kept us in a draught."
• "shameful, we come to eat, the restaurant is half empty, we are told no they can only take reservations even if the restaurant is not full."