Address: Moated Farm Dr, Addlestone, KT15 2DW, United Kingdom
Phone: +441932858551
Rating: 4.4
based on 493 reviews.
Customer Service
Pros:
"The staff here were brilliant, from the front desk to signing up and to helping me get going, a credit to the manager here."
"THEO you are a credit to the company thank you for your service to us 06/06/23 for the twins birthday and making that little bit more special for them."
"Would like to thank our host Jack who was attentive and an all round friendly face."
"The staff was very friendly and helpful."
"The service is brilliant with a great welcome at the entrance."
"Staff are really accommodating and friendly."
"Everyone there is so friendly and welcoming and explained how it all works."
Cons:
"Poor service, ordered drinks from Table code! Had to go get myself after asking 3, i watched one person i asked just stroll of to do nothing about it!"
"Really poor service from bar staff."
"It can get horrendously busy during the weekend and they introduced a booking tool."
"They still insist on everyone being a member which is time consuming."
"Staff were rude and surly and complained about being busy, so get more staff..."
"The staff looked overworked and not very friendly."
"The bar staff are absolutely clueless and slow."
Food and Drink
Pros:
"Food is decent, facilities are excellent and there are plenty of staff around to make sure that everyone is looked after."
"Great bar/restaurant lovely food! Great customer service and affordable!"
"Food selection is pretty good, I was Vegan at the time and they had a decent amount of options."
"Food was good, I had Mac and Cheese. Very tasty and worth the money."
"The food is delicious and came quite quickly and ordering was easily done on our phones."
"Food was really good, very hot (and reasonable) and delivered to the booth whilst we played."
"Food and drinks always delicious."
Cons:
"No option for a chicken burger just a beef burger."
"Food... Cold, no heating for it... Forks? Yes we have some... But not enough, worst experience ever."
"Most other food seems to be of the ready prepared, microwave variety - quality is not great."
"Food was burnt upon arrival."
"Nachos are not like they used to be, less cheese, sauce and hardly any chicken."
"Also the food is bad and the service is painfully slow."
"The food here was sub-par, the burger patties were so dry."
Facilities and Equipment
Pros:
"Facilities are excellent and there are plenty of staff around to make sure that everyone is looked after."
"They also provide a range of different gold clubs (even left handed) and various membership options!"
"Topgolf is an exceptional entertainment venue that combines golf, technology, and socializing."
"The venue itself is brilliant. It’s so much fun even if you’re inexperienced."
"The system they have set up is simple. The equipments were easy to set up and use."
"The driving range is great for all levels of people who play golf."
"The food is amazing too, I'd recommend the wings and a hard shake if you're over 18."
Cons:
"Costs way too much for clubs that are falling apart, some missing from the bay."
"Topgolf felt clunky having to each have your own basket of balls and put it through the little hole to register it."
"Despite the bays being a little too narrow for safe swinging of the big dog, we had a fabulous time."
"Only downside is it's always busy so had to book bay and pay the £50 reservation which is only for the bay."
"The only drawback really was the bays were quite shallow so between the person playing and the table wasn't much of a gap."
"There is a column in each bay and it's too close to swing your own standard length driver / woods."
"The system is dated compared to the latest Topgolf offering."
Value and Pricing
Pros:
"Overall it’s good for the money however, if you aren’t very good at golf and get put on one of the end bays it can be a really slow game."
"Typically arriving at 6pm is a short queue and saves needing to buy the food and drink and golf package (£38)."
"A very fun experience for a reasonable price."
"The balls register well now too!"
"I think it's a great price. You get 20 balls for £6."
"Cost for 2 games & food & drink was £16 per adult and £10 per child - not too bad for a good couple of hours entertainment."
"The food is really nice & reasonably priced."
Cons:
"Great fun but it's pricey!"
"It's fun. It's not a cheap day out for a family."
"Prices can get a little bit out of control."
"You can buy a fast-trak to skip the queue but at £50 it's very expensive unless you have a group of 5 or more."
"However, it's £50 to pre book at peak times and that doesn't include your golf! Insulting to customers."
"£30 to pre book and skip the queue seems excessive as it doesn't go toward your game."
"£40 to pre-book (excluding the cost of actually playing) is necessary to get a better slot else you can be waiting for up to 2 hours."