Topgolf Surrey Reviews Summary

Customer Service

Pros:

• "The staff here were brilliant, from the front desk to signing up and to helping me get going, a credit to the manager here."
• "THEO you are a credit to the company thank you for your service to us 06/06/23 for the twins birthday and making that little bit more special for them."
• "Would like to thank our host Jack who was attentive and an all round friendly face."
• "The staff was very friendly and helpful."
• "The service is brilliant with a great welcome at the entrance."
• "Staff are really accommodating and friendly."
• "Everyone there is so friendly and welcoming and explained how it all works."

Cons:

• "Poor service, ordered drinks from Table code! Had to go get myself after asking 3, i watched one person i asked just stroll of to do nothing about it!"
• "Really poor service from bar staff."
• "It can get horrendously busy during the weekend and they introduced a booking tool."
• "They still insist on everyone being a member which is time consuming."
• "Staff were rude and surly and complained about being busy, so get more staff..."
• "The staff looked overworked and not very friendly."
• "The bar staff are absolutely clueless and slow."

Food and Drink

Pros:

• "Food is decent, facilities are excellent and there are plenty of staff around to make sure that everyone is looked after."
• "Great bar/restaurant lovely food! Great customer service and affordable!"
• "Food selection is pretty good, I was Vegan at the time and they had a decent amount of options."
• "Food was good, I had Mac and Cheese. Very tasty and worth the money."
• "The food is delicious and came quite quickly and ordering was easily done on our phones."
• "Food was really good, very hot (and reasonable) and delivered to the booth whilst we played."
• "Food and drinks always delicious."

Cons:

• "No option for a chicken burger just a beef burger."
• "Food... Cold, no heating for it... Forks? Yes we have some... But not enough, worst experience ever."
• "Most other food seems to be of the ready prepared, microwave variety - quality is not great."
• "Food was burnt upon arrival."
• "Nachos are not like they used to be, less cheese, sauce and hardly any chicken."
• "Also the food is bad and the service is painfully slow."
• "The food here was sub-par, the burger patties were so dry."

Facilities and Equipment

Pros:

• "Facilities are excellent and there are plenty of staff around to make sure that everyone is looked after."
• "They also provide a range of different gold clubs (even left handed) and various membership options!"
• "Topgolf is an exceptional entertainment venue that combines golf, technology, and socializing."
• "The venue itself is brilliant. It’s so much fun even if you’re inexperienced."
• "The system they have set up is simple. The equipments were easy to set up and use."
• "The driving range is great for all levels of people who play golf."
• "The food is amazing too, I'd recommend the wings and a hard shake if you're over 18."

Cons:

• "Costs way too much for clubs that are falling apart, some missing from the bay."
• "Topgolf felt clunky having to each have your own basket of balls and put it through the little hole to register it."
• "Despite the bays being a little too narrow for safe swinging of the big dog, we had a fabulous time."
• "Only downside is it's always busy so had to book bay and pay the £50 reservation which is only for the bay."
• "The only drawback really was the bays were quite shallow so between the person playing and the table wasn't much of a gap."
• "There is a column in each bay and it's too close to swing your own standard length driver / woods."
• "The system is dated compared to the latest Topgolf offering."

Value and Pricing

Pros:

• "Overall it’s good for the money however, if you aren’t very good at golf and get put on one of the end bays it can be a really slow game."
• "Typically arriving at 6pm is a short queue and saves needing to buy the food and drink and golf package (£38)."
• "A very fun experience for a reasonable price."
• "The balls register well now too!"
• "I think it's a great price. You get 20 balls for £6."
• "Cost for 2 games & food & drink was £16 per adult and £10 per child - not too bad for a good couple of hours entertainment."
• "The food is really nice & reasonably priced."

Cons:

• "Great fun but it's pricey!"
• "It's fun. It's not a cheap day out for a family."
• "Prices can get a little bit out of control."
• "You can buy a fast-trak to skip the queue but at £50 it's very expensive unless you have a group of 5 or more."
• "However, it's £50 to pre book at peak times and that doesn't include your golf! Insulting to customers."
• "£30 to pre book and skip the queue seems excessive as it doesn't go toward your game."
• "£40 to pre-book (excluding the cost of actually playing) is necessary to get a better slot else you can be waiting for up to 2 hours."