Ken Brown Kia Stevenage Reviews Summary

Customer Service

Pros:

• "What a professional and excellent team at Ken brown motors."
• "Nathan, who was very professional from start to finish, and would highly recommend both his and their services for anyone interested."
• "These guys actually listen and take time with you to make sure everything is exactly as you want."
• "The staff is friendly, knowledgeable, and helpful, and they will go above and beyond to make sure you have a positive experience."
• "The service received was second to none our salesman Cristian was amazing every little problem we threw at him was resolved very quickly."
• "The staff at Ken brown were extremely friendly and attentive, especially Cem and Steve."
• "I’ve been a customer of Ken Brown for quite a few years now and always find them to be courteous and polite."

Cons:

• "Notified them of an issue 2 days later (once car was washed), no response."
• "I ordered a Sportage PHEV and after 8 and half months of vague promises and ignored calls."
• "Very disappointing service, seems like a money making scheme."
• "The service receptionists are not helpful at all."
• "Now, you are lucky if you ever get a reply to emails or telephone calls."
• "After I tried explaining this I was then ignored, I asked questions about the car which were ignored and I just received a video walk round of the car instead."
• "Customer service from Joshua was ok, until money changed hands then constantly had to chase them (never return calls)."

Sales Experience

Pros:

• "Nathan then sat with me in the car even got my mobile set up and and even my favourite radio station."
• "He showed me all different options and found a car to suit my budget."
• "I wanted to swap my car early and Ranjeev was really helpful."
• "So excited, picked up my new Kia Picanto this morning."
• "Excellent customer service from Nathan at Ken Brown."
• "Really happy with the whole experience of buying at Ken Brown."
• "Great experience buying a car from Nathan at Ken Brown Stevenage."

Cons:

• "Purchased a car on finance... Was then told that the price of the car was £14250 and that the initial price was a mistake."
• "I'd be happier if I'd received all of my car to be honest."
• "At the moment it's bitter sweet. We have a car we love but can't help thinking we are now having to pay a much higher rate and get less peace of mind by way of warranty than we would have had if things were as they were promised in the first place."
• "When collecting the car I left behind a motability car which I was handing back. Two weeks later motability contacted me and stated they had had no notification of the car received back to them."
• "Then felt pressured to put down a refundable deposit to secure the care for 2 days even though I couldn't come see the car for another 4-5 days due to work."
• "I spoke to someone over the phone who told me about a car, asked if I wanted to put a £250 reserve on it and come and see it... They refused to refund the interest amount because it’s not their problem I have gained interest."
• "We were promised a no deposit 2 years extended warranty and later told this couldn't be done and was only going to be a year which we had to settle for."

Facility & Staff

Pros:

• "This is our 7th car from Kia Ken brown stevenage, great bunch of guys especially the sales team."
• "I can only say good things about Ken Brown and in Particular Christan Clarke and Nathan."
• "Car ready to take for a test drive before I had even got there."
• "Car came back spotless inside and outside. Friendly and efficient service."
• "Was allowed to browse cars freely without interruption and were on hand for any questions that I had."
• "The sales room itself is very spacious, which allowed the cars to be easily viewed."
• "Able to book a viewing and had a great dedicated video to watch before the viewing."

Cons:

• "Upon looking at other reviews specially Facebook this dealership is no different. Others waiting over a week for something that was took from them instantly."
• "The only downside to using Ken Brown Motors is that their site is rather small for the number of vehicles which are sat on their forecourt and other spaces."
• "Ranjeev Vij this is about you. You lost a sale simply because of your attitude."
• "Just because someone doesn't want to put a deposit down without seeing the car doesn't mean they are not interested."
• "After that ignored again... I try to arrange a look at the car the following weekend and was once again ignored because I simply didn't put a deposit down."