Primark Reviews Summary

Customer Service

Pros:

• "Best customer experience ever. An extremely polite gentlemen named Faik served us with a nice welcoming smile and proactive approach."
• "Friendly staff and staff assistants were cheerful and willing to help."
• "The staff are welcoming."
• "Staff are always friendly."
• "The staffs are very helpful too and friendly, specially Suzanne."
• "Staff are very friendly."
• "The staff were very helpful because I couldn't find them."

Cons:

• "Horrendous customer service, no manners at all."
• "Incredibly rude staff member who was more interested in telling her colleague about her grandma than she was serving customers."
• "Very terrible service was charged twice for something and the Manager there was awful refused to give refund my money."
• "Staff and manager very rude horrible experience worse shop ever went in to buy gifts."
• "Like all other primarks it's just chaotic and messy and full of rude employees."
• "I come here quite often and lately it has just gone down. I understand staff are busy but that is not a reason to be rude to costumers."
• "The staff were unhelpful and rude."

Store Accessibility

Pros:

• "Good disabled access with decent sized lifts."
• "They have a lift and escalators to go to first and ground floor."
• "Primark, offer a great service where wheelchair users can skip the checkout queue & head straight to the end till to be served."
• "Good disabled facilities."
• "Nice stuff...once my son needed to go toilet while I'm doing shopping and as I know there is no toilet but one of the staff heard him and told me to follow her to the Disabled toilet it helped me to continue doing my shopping without going out of the store to look for a toilet...Thank you!"
• "To be honest the best thing for me is that they have a disability queue which I use for my sister if the queues are really long."
• "Movements between these floors is comfortable with either the lift or translator."

Cons:

• "However Primark does not have convenience. If you intend to use a bathroom don't visit."
• "It was quite hard to get around this Primark in a wheelchair."
• "The right hand lift needs to be up and running to help with this congestion."
• "There is no step free access."
• "I felt this one in Croydon has less options for toddler shoes, mittens, caps etc."
• "No staff was seen to enforce this social distancing which was very poor considering the store was very full!"
• "The security guard treated me like a criminal because I accidentally opened the fire exit."

Product Quality and Pricing

Pros:

• "Prices of goods very reasonable."
• "Good quality and affordable, this store houses what most people are looking for."
• "Primark its quality of clothes is getting much better mind you so with that prices getting higher lol."
• "Everything is a good quality and prices are very low! The best store for each pockets."
• "Products are cheap and cheerful and do the job you want them too."
• "You are able to buy anything your heart desires for roughly two whole English pounds."
• "Who doesn't love Primark. Nice quality stuff, good prices."

Cons:

• "Most of the store's merchandise are back to normal prices."
• "Some pieced can also be expensive."
• "Color is getting faded and material is getting torn after a few washes."
• "The clothes look cheap and flimsy."
• "Quality of many products is incredibly low and almost all clothes I was previously buying now dropped in quality significantly."
• "Primark is still Primark. Unfortunately their sizes have now become smaller."
• "So disappointed by the women's range Autumn/Winter 2022-23 - tacky, garish and unflattering."

Shopping Experience

Pros:

• "This is a great Primark which has been in Croydon for years and serves many customers on a daily basis."
• "Visited Saturday 22th February 2023 in the morning. It was nice and clean."
• "Nice, wide array of goods. I like having many things in one place at reasonable price."
• "They are doing a great job under tough conditions."
• "This primark have 3 floors that has kind of everything you can find in oxford circus one..."
• "Store is kept pretty tidy given how busy it is and tills always seem well staffed to reduce queue time."
• "A very serene atmosphere to make a wide range of selections at pocket friendly prices."

Cons:

• "Very cluttered store."
• "The store is poorly managed and not abiding to the Corona virus guidelines."
• "90% of the time there is a queue especially at weekends."
• "The queues are enough to make you walk out."
• "Long queues and I can never find my size."
• "This primark is a very large store on Croydon High Street. It is well stocked but is often very messy as it is always busy."
• "Shops falling a part.. some rails are a complete mess... clothes on the floor.. broken glass and items in the home care collection."