Camrider Training Reviews Summary

Instructors and Training

Pros:

• "All the instructors give honest and quick / clear feedback on what you're doing wrong, but also positive comments on what you do right!!"
• "All of them are great teachers and put me at ease straight away, which made the whole experience much easier and much more enjoyable."
• "Always taking time to pass on vital information to help with the training."
• "The lessons and information given at all stages was thorough and really makes a positive impact on your riding."
• "The instructors were really patient with me and gave lots of little tips that helped me pass 1st time!"
• "The instructors are all spot on -- identifying your weaknesses/ bad habits and helping you to address them."
• "The instructors have vast experience and are highly qualified to offer anyone the best training available!"

Cons:

• "Camrider put me off learning to ride and knocked my confidence a lot."
• "If you don’t understand right away, they give up on you fairly quickly, after an hour or two on site to avoid holding up others."
• "The instructors are respectful but not very professional - smoking roll up cigarettes while teaching/ riding, and unable to teach/ explain things other than in one specific way (everyone’s learning style is different)."
• "The premises are tired, the bikes were old and temperamental (2011 plates)."

Customer Service and Support

Pros:

• "Vicki was great scheduling the course to fit around my work commitments."
• "Vicky was really helpful too and made sure I was up to date with all details of my training course throughout the process."
• "From the very start Luke, and Vicky were extremely helpful and knowledgeable."
• "Vicky, who helps organise your lessons and tests was amazing throughout the whole process!"
• "Nothing is too much trouble for Camrider Cambridge and Luke prides himself on customer service."
• "Vicky is amazing and managed to accommodate all my sessions and tests around my schedule."
• "Also a massive thanks to Vicky for booking all of our dates and getting us through as quickly as she could!"

Cons:

• "Tested for COVID the night prior to CBT training came back positive, left message on answer phone and called before opening, Camrider advised can't rebook or move dates and they keep all my 190 quid."
• "I arrived 10mins into the classroom based session & was barred from the whole day, no option to re-book, catch up, anything."
• "I don't agree with no refund policy."
• "FIND SOMEWHERE ELSE TO TRAIN; this place are looking for reasons to take your money in return for nothing."
• "Also I couldn't change the date of course without any fee (which is full price of course)."

Facilities and Equipment

Pros:

• "Facilities were good with well maintained bikes and good quality, clean and ample availability of helmets, jackets, trousers and gloves as well as a shop, service centre and lots of advise on anything as needed."
• "They also have a shop inside with plenty of riding gear to choose from."
• "Camrider's bikes are of an extremely high standard (I learned on a Kawasaki Ninja!) and maintained meticulously, and they can lend you kit if you need it."
• "The fleet holds identical bikes which are new and in excellent condition so that makes it easier to pass the exams."
• "All the bikes are in great shape and easy to ride even with my short legs."
• "The bikes were great (fairly new Yamaha XJ6s), and were well maintained."
• "The training bikes are great and well maintained."

Cons:

• "Small niggles: quite far outside of Cambridge, takes a bit of cycling to get to when not driving; instructors changing, but that also allows you to find one you 'click' with."