Mercedes-Benz & smart of Dartford Reviews Summary

Customer Service

Pros:

• "The entire check in process is super slick & efficient."
• "Fabulous showroom and wonderful staff."
• "Tom Moore my sales rep has been incredibly courteous and patient, answering all my questions along the way."
• "The sales rep was the same person I dealt with before. His name is Pera and he delivered excellent and professional customer service."
• "Thanks to Harendra's efforts and the exceptional service he provided, I ultimately decided to lease another car from Mercedes-Benz of Dartford."
• "Our sales person was Bob and he was brilliant. extremely helpful and very knowledgeable."
• "Harry was happy and helpful with all of our queries."

Cons:

• "Horrible experience to find out you not gonna get what you’ve ordered and paid just few days before collection."
• "They leave voicemails but you can’t get back to them if something is wrong."
• "No call back to tell you parts are ready."
• "Bad communication and inflated prices."
• "Was waiting nearly an hour to speak to someone. There were customers in the queue after us who were served before us by the advisors!"
• "Too many cars, not enough staff."
• "The fact that they do not clean your car after a nearly £700 B service is ridiculous."

Showroom Experience

Pros:

• "Showroom is impressive."
• "Fantastic dealership, great selection of cars, but most importantly great staff."
• "I was very impressed by the whole experience."
• "Always a fantastic experience visiting this showroom, the staff are all very professional and friendly."
• "The showroom is out of this world."
• "What a dealership! This is a fabulous and rather spectacular looking Mercedes Benz dealership."
• "Beautiful showroom. Very large inside and every car is immaculately clean and shiny."

Cons:

• "When I collected the car, the engine light came on by the time I got to the roundabout on their road."
• "Went to see two specific cars that were in the indoor showroom. Was unable to open the doors or boots of any of them."
• "I’ve never experienced anything like it in a car showroom. Terrible, unfriendly and unhelpful service."
• "Can't get through to them on the phone to get an update on car, 30 mins hold time then cuts off."
• "Waste of time and money from your pockets they book appointment i use taxi to go and come back but car is still not ready even in your booked time."
• "Their customer service is a joke."
• "Terrible customer service."

Staff and Service

Pros:

• "The staff is very helpful and friendly as you expect from Mercedes Benz."
• "The staff and friendly and attentive."
• "Dean Saunders was my salesman, and I can say that he was brilliant!"
• "If I could rate higher than five stars I would and would highly recommend using Mercedes-Benz Dartford as a dealership."
• "The customer service from Tracy was amazing, she got my car and explained everything done and the report clearly, I am really impressed."
• "Great service as always, quick and efficient."
• "I cannot rate my experience highly enough."

Cons:

• "Third encounter with their aftersales service and third time it is a poor and unpleasant experience."
• "I was overcharged and when I queried this, I found out that they haven’t even given me the right paperwork."
• "All i have is keep saying sorry, short of staff, branch is really busy."
• "Management should do mistrust shopper here and see for themselves on how bad most clients are treated here."
• "I spent a whole day in your service department to solve the problem amicably. And you refused to fix it."
• "The only downside is its location. It's quite far away and out of the way."
• "The second visit gave me much worse impression."