Northwood Oldham & East Manchester Reviews Summary

Customer Service

Pros:

• "Amy at Northwood went above and beyond helping us buy our first home."
• "Fantastic staff David and Amy helped me a lot of the time very understanding."
• "Both Emma initially and then Amy, in the Lees office have been fantastic throughout the process."
• "Amy from Northwood was so helpful when myself and my partner purchased our first home together last month."
• "Emma and all the Northwood team have provided a fantastic, professional service whilst selling our home."
• "I had a fantastic experience with this estate agents, specifically dealing with Emma who was so professional, friendly, helpful and reassuring."
• "Excellent service from Emma Owen throughout. She helped us keep the process moving along when we ended up between house chains and in rented."
• "Jess made everything so straight forward and simple, took all the stress away from myself and made it such an enjoyable hassle-free experience."

Cons:

• "We wanted to view the properties on offer in the window but if you cannot be bothered to clean the copious amounts of smashed glass outside your premise to allow customers to do so, we took our business elsewhere!"
• "They 43rd party let properties that have major issues and expect new tenants to deal with."
• "Although I emailed and called this agency many times, he gave the property to someone else without giving us any information or viewing."
• "We have put our house on let with Northwood Oldham but we haven’t received good service.house has been left in bad situation and they didn’t even check before returning it to us."
• "Would never recommend this company, very unprofessional sent application forms through for a property they even emailed me to acknowledge that they had received it only to be told today that they never received application and the property has gone not very professional at all and never even replied to my email that I sent the other day to let me know if my application was successful."
• "The Northwood property on our street is very badly looked after. Constant problems with the alarm going off, the tenants and others on the street have complained but it's never fixed."
• "Must be the worst Estate Agent in Oldham !! Will never use them."
• "Taking the deposit back is a nightmare. Vacated the property on 23th of June, contacted several times only to be told he is busy and she is busy."

Efficiency in Handling Transactions

Pros:

• "Amy kept me updated constantly and chased up others on my behalf, plus gave me some great advice."
• "Northwood and in particular Amy were really helpful and supportive for us buying our first home, especially with all the difficulties we had with our lender."
• "I would highly recommend Northwood. We bought our new build home through Northwood in the autumn of last year and our agent, Emma, was impeccable from start to finish."
• "We would like to thank Northwood for their excellent service from the start. David initially valued our home and was polite, friendly and professional but not pushy."
• "Used the office in Lees, good knowledge of the area, very friendly in person, on the phone or via email and quick to respond to any queries."
• "This was our first house purchase using the Northwood office in Lees. The service was excellent with communication never being an issue."
• "We are so pleased we put our house on the market with Northwood. Throughout the whole process they have always been professional and thorough."
• "Northwood have been excellent from start to finish! Everyone in the office is absolutely lovely and so helpful whether you phone up or go in."

Cons:

• "Northwood did a brilliant job in marketing my property and were also very proactive in approaching possible purchasers."
• "This was the first house we viewed with Northwood and we can not fault them at all."
• "No problems with Northwood in 3 years as a tenant. They’ve been great with any issues and maintenance required has been completed swiftly."
• "So, you're here to see what the reputation of Northwood is, please read on and know you will be in safe hands."
• "Absolutely great team! Lindsay has always been really friendly and helpful!"
• "Our dealings with Northwood have been very positive from the outset."
• "Transparent, honest, attentive service. David Yates and Lyndsey were acting on behalf of the sellers we purchased our new home from."
• "I have recently purchased a house using Northwoood Estate Agents. I found everyone I spoke with friendly, helpful and reactive."