Mercedes-Benz of Birmingham Reviews Summary

Customer Service

Pros:

• "The service I received from the initial phone call, through the selection, demonstration, sale process and delivery was absolutely outstanding."
• "Pete completely went the extra mile to deliver an excellent service and experience when purchasing my new car."
• "Excellent service from the minute we saw the car we wanted till we drove away it in."
• "Had a very good experience dealing with this dealership!"
• "From start to finish, the customer focus was second to none."
• "Top class service would highly recommend."
• "Great customer service from all the staff, really happy."

Cons:

• "Always try mugging you off even after spending money on warranty etc etc."
• "Amy Sangha has poor customer service. I sent numerous emails and received no responses."
• "Bad sales team. Didn’t book test drive when I requested it."
• "They didn't even look at to see what the problem was, that how unhelpful they are."
• "None of the staff even know what they are talking about."
• "Worst customer service ever. Still no call back or message."
• "Absolutely disgusting customer service! Not even worth the one star."

Professionalism

Pros:

• "The staff were very professional and friendly and even provided me with a great cup of coffee."
• "Very professional in their approach to a public interface."
• "I was very impressed with his professionalism and knowledge of the vehicle."
• "Staff are knowledgeable, helpful and go the extra mile to help you with a problem or query."
• "Both applied themselves professionally with humility and always with my considerations at the forefront of their individual service."
• "Professional and friendly service from everyone."
• "She was outstanding throughout and maintained high professionalism as well as being friendly."

Cons:

• "The team at the reception were nasty and did show disrespect and we felt intimidated."
• "Glad I didn’t buy a vehicle from them as could you imagine what the aftersales would be like."
• "You might be training staff to sell cars but a little customer service and empathy would go a long way."
• "I was truly disappointed with her attitude towards me, and this is not what I expedited for a main Mercedes dealership."
• "Then to be told they got no courtesy car on site for me that take a taxi home."
• "The absolute worst experience I’ve ever had with any car garage."
• "Worst service I have ever received from a dealership."

Facilities & Amenities

Pros:

• "I have to say this is the nicest dealership I've ever visited. Immaculate and well presented, staff quick to help plus refreshments offered and WiFi."
• "Great service and selection of Mercedes cars."
• "Great selection of cars and vans. Highly recommended."
• "The showroom is quite big and they have an extensive range of cars in the showroom."
• "Loved the building and the range of cars on display.. giving me a headache on what to chose next...."
• "Massive showroom, handy coffee area and lots of choice."
• "Visited branch for a Test drive GLC coupe I can testify to exceptional surroundings."

Cons:

• "No cash accepted even for a muffin at the cafeteria."
• "I was told I will have to pay £110 for them TO JUST LOOK AT MY CAR."
• "Very long wait times for appointments at the service department."
• "Wouldn’t have minded but they decided they didn’t want to do the car wash and vacuum that was requested, which was very disappointing."
• "Come to the parts department waited over an hour still wasn't served one person working at counter not very professional."
• "My car was in for over 7 hours on a recall I was told would take 2 hours."
• "Very rude customer service. I was told to SHUSH (Service department supervisor, Erdington branch) when explaining about already damaged alloys on the courtesy car."