Mercedes-Benz of Solihull Sales Reviews Summary

Customer Service and Staff Attitude

Pros:

• "From start to finish Danielle was very professional, knowledgeable and caring."
• "What an amazing experience we had with our first time at Mercedes."
• "Sam Walker is an absolute asset to this branch of Porsche, he kept me updated, reassured and showed a lot of empathy during a tough situation."
• "Having received terrible service from Inchcape Mercedes in Warrington with incompetent sales staff who just lied to me to get me instore, I called Mark the Sales Manager at Mercedes Solihull who transferred me to the Fabulous Duncan Kellett."

Cons:

• "Avoid this branch if possible, worst customer service, do not let either Courtney or Joanne deal with your repair/service, both need to be retrained with regards to dealing with customers."
• "Appalling service. I was told the car was available, drove 1 and half hours to take a test drive. After the test drive I was advised I could not reserve the car at 3.30pm on a Sunday afternoon but the salesman's manager would call me at 9.00am Monday morning to take my deposit. No one called."
• "My car has been with the service department since 27th July, 2 weeks tomorrow and I am still waiting for a quotation, every time I ring to chase it up I am told somebody will ring me back but unfortunately nobody has returned any of my calls. By far the worst Mercedes dealership I have ever dealt with."
• "I have had nothing but problems with this service centre, avoid like the plague!"

Quality of Service and Repairs

Pros:

• "Amazing experience! First time dealing with Mercedes in November when I got my dream car, 8 months down the line still very happy with the services."

Cons:

• "They kept my car for 4 days and the response from service was very poor, I’ve been charged about £800 for replacing thermostat and when i went to collect the car it was completely dirty, like I could see oily fingerprints on hood and they didn’t even wash the car."
• "Despite my 6 month old car going in three times, they were consistently unreliable. No communication, no expectations set and no ownership of problems."
• "Awful experience, asked to discuss about a used C-class amg line. Had to wait over 20 mins before someone came over. Then when someone finally came i asked about the particular car i wanted to be asked by sales person 'is there model outside?', for her then to walk to window have a look. Further to compound the situation was told to 'just look online' no going through spec, requirements, budget etc."
• "i went to get a mot on my car at solihull gave it in for 10am the lady said pick it up at 4pm? i thought ok it does not take that long for an MOT but left it then when my father went to pick the car at 4pm they made him wait another hour saying its not done as they haven't started any work yet."

Professionalism and Transparency

Pros:

• "Excellent service at this Mercedes dealership, cannot recommend enough- especially Benjamin Neade."

Cons:

• "They operate a nice little scam (in my opinion), leave sold car on their website, take £1,000 deposit from you on the day, call you a few days later, hours before you getting the car, to tell you they was a system error 'come on', and the car is sold, but let's explore other cars."
• "Standards here are not becoming of an MB dealership. My advise: check every detail before buying a used car from MB Solihull. They are quite happy to sell me a £30,890 car with cheap budget tyre mixed treads on the same axle."
• "Please stay away from this branch totally fraud, they took my money £1000, had to return 5 weeks ago but still money in no where, stay away from salesman Ben, he is totally fraud."
• "Terrible experience. Avoid as much as you can. Sold a car with a faulty tyre pressure sensor, didn't let me collect the car for 2 weeks because repair was being carried out..only for me to have the same issue prop up on the way back from picking up the car."