Mercedes-Benz of Milton Keynes Reviews Summary

Customer Service

Pros:

• "From the moment we arrived at the showroom we were met with a warm welcome."
• "Excellent and professional service from first enquiry."
• "The whole experience, from entering the showroom to driving out two weeks later with the new car, was very easy and enjoyable."
• "Ryan Hakin a credit to Mercedes Milton Keynes, his professionalism and knowledge is unmatched."
• "Patrick was very supportive, friendly during the entire buying process."
• "Alan was amazing throughout. He is honest, reliable, knowledgeable."
• "Brad and James communicated well and honest."
• "The service department team are without doubt the real MVPs. I’ve been a customer for over 5 years - the care and attention has never failed to impress."

Cons:

• "Not the best service from the parts department. Was kept waiting for someone to bring the parts out."
• "I had quite a serious problem with my car which required a lot of work. I’ve had to return 4 times to get work corrected."
• "I don't think my reported issues with the car is properly investigated."
• "I was about the purchase a car. It took me longer to make a decision as I always felt pushed by Sales Representative Mr Leon Czarnecki."
• "Awful service and aftercare shocking. I pay the Mercedes service plan and don’t think in 3 years I have ever just had a service without extras or some little issues."
• "Another negative review to the Mercedes Benz Milton Keynes updated 28/10/2023. Today I rang their part department and for almost 35 minutes they passed me to each other like a basketball."
• "Disappointed with the services as wasn't given correct information when my car was taken in for mechanical repairs, had to wait 2 weeks for the repairs to be complete."
• "Painful experience and still not settled. Awful customer service as I did not feel valued at all. Miles better experience at Audi Milton Keynes. Seriously considering selling my Mercedes for an Audi again because of this experience."

Vehicle Quality

Pros:

• "Talking about the spec of the cars, and the different options available to us for buying one."
• "The car will always save a little electricity for stop/start traffic or going around town or 20/30 mph zones so the car does work as a normal hybrid."
• "Excellent and professional service from first enquiry. Leon communicated from the first step throughout our vehicle purchase."
• "Delighted by the quality of service I received yesterday when my car had its annual service."
• "Amazing service, kept informed all the way. Leon Czarnecki has been amazing, nothing to much trouble for him."
• "I’ve just purchased my very first Mercedes from Mercedes Benz of Milton Keynes, my whole experience from start to final collection of my vehicle has been exemplary."
• "The experience at Mercedes Milton Keynes was very enjoyable and Leon our sales representative made the experience of purchasing a car very special."
• "I recently bought a new CLA class from the dealership the whole process was quick and professional."

Cons:

• "Bought G63 AMG - Mercedes approved vehicle with 2 year’s warranty from Mercedes Milton Keynes. Car was kept for 14 days after purchase due to preparation process which was absolutely fine. Once I received the car the real nightmare started."
• "I just had the most horrible experience when I booked my 71 plate GLB 220D for a service B costing £560! In return - everything was wrong starting from printing my surname totally wrong and never changing it to worst ever customer service."
• "Went there to get a proof of work on the car for some other purpose, didn't get a dated receipt of repair in 21 St century. And the issue is interesting. Three-year-old plug-in hybrid, done only 20000 miles, so reasonably new, won't engage drive."
• "Have purchased my first Mercedes through the Milton Keynes dealership and the customer service has been amazing. My sales advisor was Jordan and he listened to everything I wanted out of the car and suggested vehicles to match this."
• "Was going to buy a GLE from Milton Keynes Mercedes but will avoid at all costs. Have an Audi at present and they are Amazing in comparison so will go there."
• "They don’t even deserve one star from me!! I just had the most horrible experience when I booked my 71 plate GLB 220D for a service B costing £560!"
• "Partners car had an issue so it went to a local garage who needed a part for the fix, purchased the part from MB which turned out to be faulty. MB advised that they don’t accept returns and if faulty then the car would need to be booked into MB."
• "Had Great, amazing experience. Patrick was very supportive, friendly and during the entire buying process."