"A large B&Q with plenty of choice. It’s generally well stocked."
"The aisles are meticulously organized, ensuring you don't get lost in the labyrinth of possibilities."
"If you enjoy DIY, and are looking for the essentials, B&Q is the place to go. Well marked aisles to help you navigate around the store, great prices and plenty of parking make it a worthwhile visit."
"The store is easy to navigate."
"Got exactly what I needed, easy to park, helpful staff, and easy to find what you're looking for as there are huge signs hanging from the ceiling."
"Spacious walk ways. Great range of everything."
"The garden section is a bloomin' marvel."
Cons:
"To big can never find what I'm looking for, they just closed the local one and I'm not travelling out of town just for a pack of screws that are overpriced."
"Sign posting needs to be much better as it's a huge shed retailer and can be daunting."
"Visited today to buy various bits for a worktop. Took us a while to even find an assistant and then when we did they weren't very helpful."
"Ok, but very big if you just want a few items."
"Went to look for some bedding plants for a few spaces in the garden. Did not buy any as they all looked half dead."
"Garden centre still woefully understocked and garden furniture not well displayed."
"They would only cut wood to minimum sizes of something like 23cm."
Customer Service
Pros:
"So impressed with the staff at this B&Q this morning, we had about 5 things we had to ask about, each time a different staff member went out of their way to help."
"Excellent staff on the paints department (Ruth), good variety of goods."
"Staff were more than helpfull as our local store did not have what we need so had to drive 45 mins got there to early for our slot but fairplay they sorted it out cheers keep up the good work."
"The staff, with their expertise, are always ready to hammer out any questions or concerns you may have."
"The staff were absolutely brilliant they sorted my order out quickly and are a credit to B&Q."
"Staff are great and know the shop like the back of their own hands. Always there to help."
"The people in the service is very good and they are very helpful and this has been over years shopping there are I can't thought them in any way."
Cons:
"It is shocking that there is only 1 till available to be served by an actual person."
"Staff didn't seem to care one bit."
"The paint area manager is the most unhelpful woman we could encounter."
"I asked a really unhelpful grumpy guy if he knew where I could get a strong masonry drill bit for a harder stone and he replied 'This is a DIY shop not a specialist drill bit shop'."
"The lady on the till today was very unhelpful and short tempered."
"Staff not very helpful. Seemed more interested in telling you how to find out what you were looking for via the internet rather than checking if it's in stock."
"Worst customer service I have ever experienced."
Product Availability and Pricing
Pros:
"B&Q is the DIY enthusiast's paradise, where every visit is a nail-biting adventure into the world of hardware wonders."
"Best Place for a new fitted kitchen. They make it sooo easy for me. Every thing included. Best price, rubbish collected, fitted perfectly."
"Huge store full of everything you could ever want or need for any house, garden or building project! Easy click and collect but still need a person to assist with heavy or awkward loads which defeats the purpose of having peopleless pick up service!"
"Seems they do just about everything you'd need for DIY."
"Has everything you need for most home projects and an excellent selection."
"A large store with lots of choice & everything you could need for your DIY project."
"B&Q has a wide range of products available for almost all DIY applications."