Urban Choola Reviews Summary

Food Quality and Taste

Pros:

• "Really good flavours and excellent service."
• "The mains were spicy but not too hot."
• "The flavours and textures are on point towards authenticity."
• "Super delicious! It tastes fresh and authentic, similar flavors to my Indian family's home cooking."
• "The food is amazing especially the samosas!"
• "Awesome food! Really enjoyed it along with amazing service."
• "The presentation of the food was excellent, and the flavours were well balanced."
• "The best Indian food we have ever eaten."

Cons:

• "The aubergines were cooked well but were slightly bitter."
• "Some of the dishes are slightly heavy in the oil."
• "The lamb chops were nice but lacked intensity of flavours."
• "I had a chicken Kahrai and it was incredibly bland and runny."
• "Inauthentic disappointing food. It seems like they've planned their curries for what someone imagines British people would like."
• "Very watery and lacking in flavour, poor quality."
• "The chaat over here is exceptionally good, but the food can be a bit sweeter than what I would have got in India."
• "The chicken karahi was like a bland pataks jar. No flavour."

Service and Staff

Pros:

• "Service was superb, fast, and friendly, thanks to Vivek!"
• "Staff were super friendly when I picked up my order."
• "The customer service is lovely and everyone is so nice!"
• "Lovely service from all the staff."
• "I must say I was served by Kaushal what a lovely guy. Big smile."
• "From the friendly attentive staff to the ambiance of the place."
• "The staff was friendly and helpful! Overall really good experience!"
• "Very positive dining experience with some Michelin worthy starters and excellent mains."

Cons:

• "They generally seemed to be rushing us out, and started pointing out the people who were seated in the bar area waiting for the table."
• "Never received my order via Deliveroo."
• "Waiter pushed for us to pay even though we still had our drinks to finish."
• "They refused to accommodate the request because it was a Friday night and they were too busy to process special requests."
• "The service and the waiting time is terrible. We had to wait half an hour to place our order and another hour before we were served."
• "Two large noisy parties on night of our booking had we known we wouldn't have made booking."

Atmosphere and Ambiance

Pros:

• "Quiet restaurant at 3pm on a Saturday but the food more than made up for that."
• "The restaurant inside is rather small but still very nice, clean, modern and nicely decorated!"
• "I liked everything about this restaurant. From the friendly attentive staff to the ambiance of the place."
• "Beautiful food, really enjoyed it. Good atmosphere, comfortable, clean, and nicely lit."
• "A great place to have a cozy Indian dinner! Good drinks, biryani was really good, butter chicken was amazing."
• "Quality Indian food, best being the starters. Amazing service by the staff also."
• "A great place for a curry. Relaxed atmosphere."
• "Authentic Indian Restaurant with quality food!"

Cons:

• "The restaurant's menu allergen information is incorrect."
• "Delivery took two hours to arrive, an hour longer than original estimate on citygrab."
• "Tried urban choola tonight..very disappointing ...spicy beyond belief ...didn't enjoy 1 bit I won't be returning."
• "Two large noisy parties on night of our booking (wife and me) had we known we wouldn't have made booking."
• "The service and the waiting time is terrible. We had to wait half an hour to place our order and another hour before we were served."
• "Pretty poor takeout - Chicken Byriani was very lame - grey chicken with rice, and that's it - no peas, veg curry or skill."