Northumbria Specialist Emergency Care Hospital Reviews Summary

Staff Professionalism and Care

Pros:

• "Nurses, porters and doctors were absolutely fantastic, very kind and caring and made me feel very safe."
• "The staff worked as a team, morale was high and it reflected on the patients."
• "Staff super friendly including porters and radiographers."
• "All staff were kind, attentive and very professional."
• "Absolutely amazing ambulance staff, the Nurses, care Assistants, porters, doctors and surgeons did everything possible to keep me comfortable."
• "The nurses and doctors listen to you."
• "Staff of all levels were friendly polite and extremely professional."

Cons:

• "The staff avoided coming in to the room and were seen constantly talking about 'TV shows' at the nurses station."
• "The nurse didn't know how to deal with it and seemed disgusted."
• "Seems no experienced nurses there just young staff chatting."
• "Appalling care. The doctor was uncaring and never saw me to discuss findings of scan."
• "The hyper Acute stroke ward nurses were the rudest and useless nurses I have ever come across."
• "Doctor that came did not smile once or even show any empathy at all."
• "The staff are rude noisy obnoxious half heads."

Cleanliness and Facilities

Pros:

• "The birthing rooms are very private with ensuite bathrooms which was brilliant for us all."
• "The hospital was sparkling clean."
• "The food is good (it’s a hospital stop moaning) its beautifully clean and I love the fact that you have your own room and en suite wherever possible."
• "The facilities were good, the menus extensive, the TV / entertainment unit was free to use."
• "Also great en-suite room, free multichannel TV and fantastic food."
• "Three hot meals a day, private bathrooms and good clean rooms."
• "A very, very clean hospital."

Cons:

• "The hospital was absolutely filthy, with blood and dirt as well as rubbish all over the floor."
• "The signage needs to be much more prominent."
• "Our only gripe is the lack of comfortable seating, much needed when waiting for 6 hours."
• "It's a bit confusing when looking for a department or ward as the access corridors are all curved."
• "The carpark can be quite a walk."
• "Ward 16 is a disgrace to the NHS and humanity."
• "Ward 16 is disgusting just like the staff."

Patient Experience

Pros:

• "Thank you all for such a pleasant experience, good job done by all concerned."
• "Everyone was so kind and she had every test imaginable. All free to her."
• "Had my twins here and felt like I was treated like royalty."
• "Couldn’t have wished for a better service even if we had paid like royalty."
• "It was altogether an uplifting and rewarding experience to come across such a wonderful and dedicated group of people who work there."
• "We felt safe and very well looked after at all times."
• "A brilliant group of people doing amazing work under very testing conditions."

Cons:

• "Discharged at 2am, with no way to get home... still couldnt walk properly and was told i didnt qualify for hospital transport home."
• "Do not attend!"
• "Children's department leaves a lot to be desired."
• "Do not give birth in this hospital! Midwives and nurses do an amazing job, however, the delivery (done by a dr) was a total disaster."
• "Seems they don’t know the meaning of emergency."
• "A&E is a joke, lethargic and indifferent staff manning it."
• "Awful experience. Receptionist told me that there's no children's A&E."