SG Petch Darlington Reviews Summary

Customer Service

Pros:

• "Barry went above and beyond to help me out finding the perfect sized car for me!"
• "They took the time to understand what I needed and gave me pretty spot on service."
• "Just bought a brand new Hyundai Tucson from SG Petch and have been blown away by the level of service I have received."
• "The staff are always friendly and professional."
• "We are very happy to pick up our new car, the customer service was first class."
• "Staff are attentive and customer focused no matter how irritating the customer is."
• "I would definitely recommend SG Petch Darlington and wouldn't hesitate at going back for my next car."

Cons:

• "Today, I was booked in for a 3 year service and MOT. I had a confirmation email, but it wasn't booked in properly and I wasn't on the list."
• "Absolutely terrible service. I am a full time carer, and told them I needed my car back by a certain time when I booked an appointment and when I dropped my car off."
• "The after care is very poor I think it's a case of get your money get you out."
• "In 2022, I was booked in for a 2 year service as per the manufacturer schedule. They changed it to a 1 year service without consulting me."
• "The only downside is that they did not inform me that I was entitled to a courtesy car."
• "Ordered car during a promotional weekend with extra offers and heard nothing about them."
• "Booked my car in for warranty work. Half of which has been missed. It's been a battle to get any response from the service team."

Staff and Sales Team

Pros:

• "Dan Razaq took the time to help find me a replacement car that suited my requirements after my car was written off."
• "Just bought myself a new seat Ibiza cupra from this branch, Ashton was amazing and couldn’t have helped more!"
• "I dealt with Andy Payne whose customer service was fantastic. Nothing was too much trouble."
• "I have been dealing with Mazda of Darlington, namely Ryan Robertson for the sale of a Mazda-6 GT Auto and I’m chuffed to say that it has been the most fantastic experience of purchasing a car to date."
• "The staff and in particular Lauren, were very friendly and helpful."
• "I had the pleasure of dealing with Craig Saunders who made everything very straight forward for me."
• "Viewed car on 22/05, Ryan Robertson was the perfect salesman and talked us through the whole process from start to finish."

Cons:

• "I also spotted an altercation between staff members, with one older staff member slamming a door on another younger employee."
• "Went today look at 22 reg Kiasportblack spoke to sales person next to car which had to ask for advice about car about scratches back bumper will do some but all the rest will just leave them couldn't even be bothered to speak good salesman not."
• "When he did see to us, he wasn't very helpful or friendly at all, we felt very brushed off and there was no effort to help us what so ever."
• "Absolutely RUBBISH... my mazda had to be booked in for a safety recall and had to go to the main dealer (mazda itself) unfortunately."
• "Extremely poor. Hyundai insurance booked us in for windscreen calibration at 9.00. We were told we could wait. Arrived on time to be told we couldn't wait it was an all day 9-5 appt."
• "Difficult entrance for wheelchairs, limited disabled parking."
• "I then saw another staff member walk past me, sneeze loudly into his hands then get in another customer's car and drive it round to the garage. No mask, gloves, hand wash etc. Disgusting!"

Vehicle and Service Quality

Pros:

• "Good selection of cars."
• "Purchased a 1 year old Mazda CX5 from this branch and the service was first class."
• "My car had to stay there for over a month due to shortage of parts but they kept me updated anytime I called."
• "Helpful staff a wide range of vehicles, good after care so far."
• "I have recently bought my third MX5 from SG Petch."
• "Used the parts department of the Hyundai branch and Ewan on the phone went over and beyond to track me a part down for my car in another country."
• "On collection my van was hoovered and washed, which was very much appreciated, thank you. Very quick turnaround."